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Senior Sales Ambassador (Tulsa or Oklahoma City)

Senior Sales Ambassador (Tulsa or Oklahoma City)

AbbottWinston Salem, NC, US
18 hours ago
Job type
  • Full-time
Job description

Senior Sales Ambassador

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

This is a remote position. Qualified candidates must currently live in the Tulsa or Oklahoma City area. The territory covers Oklahoma. Must have a valid drivers license. Must be able to travel up to 80%.

What You'll Work On :

  • Act as a trusted partner to existing customers, building promoters and achieving targeted retention rates.
  • Manage and drive development of accounts according to strategic account plans, focusing on value expansion and economic profitability.
  • Perform assay integrations and support technical needs of the laboratory.
  • Improve and maintain customer satisfaction to drive better retention rates and increase Abbotts ability to value expand.
  • Drive customer satisfaction and loyalty by resolving customer issues and supporting operational business reviews with key lab contacts.
  • Coordinate order, delivery, and billing processes.
  • Assess customer operations and identify opportunities for operational / service improvement.
  • Work with Enterprise Account Managers (EAM) to renew business early or extend contracts to block competition.
  • Develop and execute existing account plans to ensure customer satisfaction and drive value expansion opportunities.
  • Elevate customer challenges immediately in partnership with the service organization.
  • Support implementation processes on new accounts, including project ordering, instrument installation, and assay validation.
  • Adhere to Abbott guidelines, policies, and procedures.

Position Scope :

  • Represent Abbott and the Core Laboratory Diagnostics brand to the customer with an emphasis on laboratory management.
  • Interact with Sales colleagues, Marketing, Customer Support, Technical Service, and Finance.
  • Influence customer purchase decisions and make decisions on reagent utilization and troubleshooting product replacement.
  • Contribute to the effectiveness of the CAPA system with responsibility for accurate documentation of customer complaints and actions taken to resolve concerns.
  • Exhibit high levels of integrity, honesty, and commitment, presenting information completely and accurately to both internal and external customers.

    • Required Qualifications :

  • Bachelors degree or equivalent relevant experience.
  • Minimum of five (5) years relevant experience with instrumentation utilized in a laboratory environment, or directly in a laboratory environment, field service, or technical call center for Diagnostics products.
  • Experience providing technical product application and / or hardware support.
  • Experience interfacing with customers.
  • Strong people engagement and communication skills.
  • Troubleshooting / problem-solving skills.
  • Computer skills (MS Office).
  • Ability to travel up to 80% in assigned territory and other domestic business locations.
  • Valid Drivers License.

    • Preferred Qualifications :

  • Bachelors degree in Business, Biomedical, Engineering, Electrical, Mechanical, Medical Technology, or Commercial.
  • 3+ years of relevant healthcare / sales experience.
  • Medical Technician preferred.

    • The base pay for this position is $75,300.00 $150,700.00. In specific locations, the pay range may vary from the range posted.

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    Sales Ambassador • Winston Salem, NC, US