Helpdesk Coordinator

Job title : Helpdesk Coordinator

Location : Trenton, NJ

Duration : 6 months

Schedule :

• Position is a hybrid model. Selected applicants will be required to work remotely and

report on-site. Hours are Monday- Friday- 8 : 00 am to 4 : 00 pm IN OFFICE (1 day

REMOTE : Tuesday, Wednesday or Thursday).

Note : 35 hour workweek.

All training will be conducted on premises at 25 Market St. Trenton, NJ.

2-year college degree or equivalent technical study - preferred

Training on the Client procedures and system will be provided.

Summary

The Helpdesk Coordinator will support and troubleshoot Microsoft applications, provide first-level technical assistance, and communicate effectively with end users. The role requires strong customer service skills, the ability to explain technical issues clearly, and the capability to work in a fast-paced, deadline-driven environment while adhering to established IT policies and procedures

Qualifications & Skills

Proficiency with Microsoft Windows 10

Knowledge of Windows Server , Active Directory , and Office 365

Experience with Microsoft Excel, Word, and Visio

Strong verbal and written communication skills

Training on Client mainframe systems will be provided

Responsibilities

Maintain a thorough working knowledge of daily operations, tools, and applications

Follow all Help Desk and IT Operations procedures

Log all incoming issues, requests, and actions taken to resolve them

Provide first-response technical support to customers and users

Support site operations and project-specific assignments

Troubleshoot and resolve technical problems; fulfill user requests

Support Client business applications

Provide timely follow-up and status updates to end users based on support policies

Ensure all closed issues are thoroughly documented

Required Skills :

Data entry

Experience using email (Outlook)

Experience working in a position

Requiring calm demeanor when

Dealing with upset users

Experience with MS Excel

Experience with MS Word

Experience with MS Visio