Project Coordinator III

ITAD Project Coordinator

The ITAD Project Coordinator (PC) is a key member of the Edge Network Services team, responsible for managing and executing global IT Asset Disposition (ITAD) activities. This role serves as the main interface for ITAD operations, ensuring compliance, efficient logistics, vendor performance, and customer service excellence. This position is located in Menlo Park, CA.

Roles and Responsibilities :

• Lead and coordinate day-to-day ITAD activities across global data center and edge site footprint, including scheduling, tracking, and reporting on asset disposition tasks.
• Ensure all ITAD processes adhere to compliance standards and local regulations, including secure data destruction, documentation, and issuance of Certificates of Destruction (COD).
• Manage the end-to-end logistics of IT asset movements, including RMAs, reverse logistics, and coordination of shipments with vendors and internal teams.
• Act as the primary point of contact for ITAD vendors globally, monitoring performance, facilitating operational reviews, and driving continuous improvement in service delivery.
• Provide excellent support to internal stakeholders and external partners, resolving issues, answering inquiries, and maintaining clear communication channels.
• Oversee ticketing systems to ensure timely resolution of ITAD-related requests and adherence to defined SLAs.
• Track and reconcile IT asset inventories, maintain accurate records, and support audit activities.
• Identify trends, recurring issues, and opportunities for automation or tooling enhancements. Update documentation and introduce innovative ideas to improve efficiency and compliance.
• Monitor key metrics, prepare reports for management and vendor reviews, and deliver actionable insights to drive operational excellence.
• Support incident response for data-bearing device handling, escalate security or compliance issues, and participate in SEV reviews as needed.

Required Qualifications / Skills :

Preferred (but not required) experience and qualifications :

Salary Range $54,036.00 - $85,320.00 USD (Salary)

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including :