Outreach Coordinator / Community Liaison

Description

Full Time - Community Liaison

BAART Program is looking for a Community Liaison who will promote our opioid treatment programs in the Greater Los Angeles region by promoting and marketing their services through relationship building with existing and potential referral sources, identifying new referral partners, identifying market opportunities, and raising brand awareness within the designated service area.  This position will support five area centers including a 24 / 7.

Responsibilities :

• Provides community education on opioid use disorder and conveys benefits of our treatment services to influencers and referral sources within the service area.
• Builds and cultivates relationships within given referral source categories with decision makers, influencers and others to build a strong referral program.
• Develops and implements marketing and referral development plans to identify referral opportunities and increase program utilization.
• Utilizes all available contact methodologies to achieve maximum reach : individual and personalized contacts, telephone contacts, significant email contact, mailings, etc. with the ultimate goal of developing trust and cultivating long term referral relationships.
• Schedule and complete individual, in person meetings with decision makers and influencers to understand needs, identify and resolve barriers to establishing successful partnerships and referral relationships.
• Follow up with referral sources after they have referred a patient to thank them for the referral, answer any questions and assess their satisfaction with the referral experience.
• Develop collaborative relationships with contracted payors to foster mutually beneficial connections.
• Coordinates local public relations outreach through speaking engagements, in-service trainings and other involvement in community organizations and joint marketing opportunities with allied healthcare professionals.
• Work with the clinical teams to develop and refine messaging around service offerings through all touchpoints to strengthen the brand and expand awareness of the brand.
• Provide staff training and coaching for customer service delivery, call handling and the inquiry and tracking process.  Ensure effective cross-communication and collaboration with the Intake team.
• Ability to handle stressful situations and interact with others.
• Must be present during working hours at the office for in person meetings and access to a computer without violating company policy.
• Maintains a detailed customer relationship database system to document marketing strategies, referral related data, appointment history, call objectives and related notes.
• Track, monitor and report changes in the marketplace.
• Submit regular and requested reports, including weekly activity reports as directed.
• Work within a matrixed team structure to improve the overall sales / referral development and Inquiry / admission process.
• Extensive travel throughout the assigned territory
• Other duties as assigned.

Qualifications :

Salary Range :

Salary ranges from $23.00 to $26.00 an hour.

The salary of the candidate(s) selected for this role will be set based on a variety of factors, including but not limited to, experience, education, specialty and training.

BayMark offers excellent benefits :

Total compensation goes beyond the value on the paycheck. Please consider the total compensation package by contacting us at BayMark Health Services for more information.

Here is what you can expect from us :

BAART Program, a progressive substance abuse treatment organization, is committed to the highest quality of patient care in a comfortable outpatient clinic setting.  Our ultimate goal is to address the physical, emotional, and mental aspects of opioid use disorder to help each of our patients achieve long-term recovery and an improved quality of life.

BAART Program is committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, natural origin, ethnicity, religion, gender, pregnancy, marital status, sexual orientation, citizenship, genetic disposition, disability or veteran’s status or any other classification protected by State / Federal laws.