Operations Supervisor

Overview

The Operations Supervisor is responsible performance management and professional development of the Operations team. The Operations Supervisor will be responsible for training and developing employees, assigning work to others, and acting as a resource to the employees. Additionally, this role involves managing relationships with service providers and partners throughout the globe, being the liaison for vendors to manage shipment bookings, ensuring timely transfers from logistics providers’ warehouses and onward to final destinations, as appropriate. This role will also assist as needed to complete the work of the department in addition to daily shipment processing.

Responsibilities

• Manage functions in the warehouse such as inbound receipts, outbound shipment, storage, stocking, and inventory control
• Responsible for process improvement, standardization, and documentation procedures for all operations shifts
• Responsible for the Operations and Service level of the logistics operations
• Inventory control and reconciliation of in-house customers
• Manage daily routes/schedules of shipments and deliveries, track progress of shipments and manager cartage set up of operations over the weekend
• Manage staff scheduling to maximize productivity and minimize expenses
• Track and respond customer’s emails regarding specific needs and basic operations
• Assist with Tracking and Milestone Updates for International Shipments
• Actively communicate and build strong partnerships with trucking companies, internal/external customers, customs brokers, sales forces and vendors. Including but not limited to: receiving shipping quotes and deciding on the best carriers based on cost, availability and reliability
• Supervise and oversee daily domestic service and operations activities as it relates to cartage, freight movement and dispatch pickup/delivery quotes
• Assist in identifying and improving service and operations related issues in the station, including on-time delivery, accurate data entry and efficient warehouse operations
• Research and resolve customer problems and complaints on domestic and cartage issues
• Team Coaching (performance, job assignments, coaching, training, etc.)
• Ensure safe working environment through consistent practice of safety programs and procedures
• Participate in the interview process for potential candidate along with onboarding process of new teammates
• Assist with Warehouse Loading/Unloading/Staging/Scanning as needed
• Other duties and responsibilities will be assigned as business demands deem necessary.

Qualifications

• A team player who works well with others – being respectful to our teammates is a Core Value
• A strong work ethic with an appreciation for ownership, independence, accountability, and autonomy in your role
• Growth mindset – being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently
• Customer service focus – we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture

Other Skills We Hope to See:

• Associate's Degree or equivalent work experience required
• Minimum of 3-5 years freight forwarding experience
• 1-3 years supervisor experience preferred
• Experience with AS
• Freight forwarding
• Basic understanding of routing operations
• Supervising experience and labor scheduling
• Strong sense of urgency
• Attention to detail
• Time management

What AIT Can Offer You

In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support program, Paid Parental Leave, Pet Insurance, (k) and Tuition Reimbursement for your personal development. In addition, teammates may be eligible for up to to days of vacation (depending on tenure), 2 personal days, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.

About AIT Worldwide

About AIT Worldwide Logistics:

AIT Worldwide Logistics is a global freight forwarder that helps its customers grow by expanding access to markets all over the world where they can sell and/or procure raw materials, components, and finished goods. For more than years, the America’s-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, food, government, healthcare, high-tech, industrial and life sciences. Backed by scalable, user-friendly technology, AIT’s flexible business model customizes door-to-door deliveries via sea, air, ground, and rail—on time and on budget. With expert teammates staffing more than worldwide locations in Asia, Europe, India, and North America, AIT’s full-service options also include customs clearance, warehouse management and white glove services. Learn more about AIT Worldwide Logistics, our culture and core values in action .

AIT Worldwide Logistics is an Equal Opportunity Employer – M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at --0 ext 8.