P&C Licensed Customer Service Representative

Job Description

Job Description

Welcome to the Derrick Maddox Insurance Agency, where we're dedicated to offering unparalleled insurance solutions and building lasting relationships in Murfreesboro, Tennessee. As our P&C Licensed Customer Service Representative, you'll become an integral part of our friendly and professional team focused on delivering exceptional customer service. Your role will involve engaging with clients, understanding their needs, and ensuring they receive the most suitable property and casualty insurance options. With an inviting and collaborative office environment, you will not only contribute to our mission of excellence but also foster strong community ties. At Derrick Maddox Insurance Agency, we believe in empowering our employees to excel and grow alongside us. Join us in making a positive impact in the lives of our clients and the wider community. If you're ready to embark on a rewarding career where your skills are valued and growth opportunities abound, Derrick Maddox Insurance Agency is looking for you!

Benefits

Hourly Base Salary Based on Experience

Flexible Schedule

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Responsibilities

Client Interaction : Actively engage with customers to understand and listen to their insurance needs.

Policy Assistance : Guide clients through their insurance policies, providing clear explanations and addressing any questions they may have.

Claims Support : Help customers with the process of filing claims and resolving any issues related to their insurance coverage.

Policy Adjustments : Assist customers in adjusting existing policies to better fit their evolving needs and preferences.

Documentation : Accurately manage and maintain client records and related documentation.

Continuous Improvement : Participate in training sessions to stay informed on the latest insurance products and services.

Requirements

Licensing : Must possess an active Property & Casualty (P&C) insurance license in Tennessee.

Experience : Previous experience in customer service within the insurance industry is highly preferred.

Communication Skills : Excellent verbal and written communication skills are essential.

Customer Service : Strong customer service skills with a focus on building and maintaining client relationships.

Problem-Solving : Ability to handle client inquiries and problems effectively and efficiently.

Attention to Detail : High attention to detail to ensure accuracy in client information and policy documentation.

Time Management : Strong organizational skills with the ability to manage multiple tasks and priorities effectively.

Professionalism : A friendly and professional demeanor, with the ability to work effectively in a team-oriented environment.