Case Specialist 1

Works on programs / projects in support of varying government contracts. Performs a variety of administrative and program / project functions. Responsible for tracking contract deliverables and the overall program / project schedule. This may include project tasks, configuration actions, and risks. Typically works on multiple smaller scale projects.

• Performs data entry; transcribes, and verifies data entered; verifies, edits, and generates required letters and documents.
• Confirms timely processing of all new claims from receipt through the screening process.
• Performs Quality Control throughout the entire process.
• Scans hardcopy correspondence and forms, entering scanned images into system.
• Processes electronically received correspondence.
• Loads data into system(s) as required; maintains files, records, and chronologies of entry activities and reports accordingly.
• Organizes and expedites the handling of incoming and outgoing mail as needed.
• Confirms that up-to-date and accurate records of inquiries are maintained and reported.
• Assists in the training of new employees and helping coordinate the continuous training sessions hosted at the NCIF.
• Manages all mail room functions.
• Answers inquiries by clarifying desired information; researching, locating, and providing information.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
• Maintains call center database by entering information and document customer interaction.
• Updates job knowledge by participating in educational opportunities and knowledge management.

Minimum Qualifications

Other Job Specific Skills

Compensation Ranges

Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.

Physical Requirements

The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.

Disclaimer

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.