Patient Care Coordinator

Starting Hourly : $18.00 - $19.00 per hour depending on Medical Front Office experience

Northwest Rehabilitation & Associatesa member of Therapy Partners Grouphas been the premier provider for outpatient orthopedics serving Salem Keizer Dallas and surrounding communities for over 15 years. We are known for providing the highest quality individualized care for our patients and our team of highly skilled physical therapists who are passionate about helping patients achieve their goals.

Currently we are looking for a full time (30 hours each week) Patient Care Coordinator for our Dallas OR location.

Schedule needed : Monday - Friday

ESSENTIAL POSITION DUTIES

• Greets warmly and maintains a friendly welcoming relationship with all patients and clients including among others physicians and physician office staff
• Clearly communicates with all staff including clinical and corporate employees in a friendly and courteous manner
• Responsible for answering phones and greeting patients with the utmost professionalism and care
• Schedules new patients and collects all necessary information in order to verify insurance with carrier
• Accurately and completely enters patient information and demographics into computer system
• Submits patient insurance information in a timely fashion to ensure benefits are verified before the patients initial evaluation
• Provides patients with an explanation of their benefits and thoroughly answers all questions
• Calls and confirms new patient appointments
• Collects co-pays / deductibles and payments prior to patient being seen by provider per established policies and procedures. Inform patient of any outstanding balance and issues receipt when monies are collected
• Works closely with Billing Department Physical Therapists and Aide staff to assure smooth patient flow
• Follow up on no show patients on a daily basis
• Treatment authorization and / or continued treatment Rx follow up
• Maintains patient confidence and protects operations by keeping information confidential
• Maintains schedule targets by reporting percentages of arrivals cancelations and rescheduled appointments to Regional Administration Manager
• Maintains physical therapy supplies inventory by checking stock to determine inventory level; anticipating needed supplies and communicating to person in charge or ordering
• Participates in and adheres to as required the HIPAA Policies and Procedures of Therapy Partners Group

Knowledge Skills and Abilities

Education and Experience

Education : High School diploma or equivalent

Experience : 1-2 years prior experience in customer service and administration preferred; medical or PT front office experience required.

Physical Requirements and Working Conditions : Requires prolonged sitting some walking bending stooping reaching and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard mouse photocopier telephone calculator and other equipment. Requires normal range of hearing and eyesight to record prepare and present reports.

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Key Skills

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Employment Type : Full Time

Experience : years

Vacancy : 1