Customer Service Representative

Chem-Dry Administrative Dispatcher

Chem-Dry's mission is helping people live healthy lives, which starts with clean carpets and a healthy home. Our proprietary hot carbonating extraction cleaning process penetrates deep into the fibers, removing an average of 98% of common household allergens from carpets and upholstery and 89% of the airborne bacteria in your home. The Natural, contains no soaps or detergents so it's safe and non-toxic for your family & pets. And, Chem-Dry uses 80% less water than typical steam cleaning so carpets dry in hours instead of days, making it the safer and more convenient carpet cleaning choice.

Chem-Dry's Administrative Dispatcher is the hub of the Chem-Dry location. This role is responsible for customer engagement in the form of phone, email and social media platforms, working with Field Technician Leaders to coordinate Technicians, assist with ordering and invoice management as well as daily office operations.

If you enjoy a fast paced, customer focused and team oriented environment, Join our Team!

Responsibilities :

• Be the "Voice" of Chem-Dry by embodying professionalism, courtesy, tenacity and subject matter expert of company knowledge
• Promote and sell the full suite of Chem-Dry services to inbound customer requests
• Provide support to Technicians, Field Technician Leaders and Management
• Demonstrate excellent listening skills, demonstrating empathy and understanding of customer needs
• Suggest upgrading treatments to customers to promote revenue
• Follow-up with customer inquiries
• Complete required forms / update database
• Social media posting and customer response
• Office supply inventory management

Qualifications :

Compensation : $15.00 / hour plus 5% commission on calls received and 10% commission on sales from existing customer database bookings. Work Monday through Friday 8 : 00am to 4 : 00pm with a 30 minute lunch break and 2 15 minute breaks. Health plan and IRA retirement plan after 90 day probation period.

The Chem-Dry brand is the world's leading carpet, tile and upholstery cleaner as ranked by Entrepreneur Magazine for 25 years in a row as the #1 in category. With more than 3,500 locations worldwide such as Ohana Chem Dry, the Chem-Dry brand is the world's leading carpet cleaner with nationwide coverage by locally-owned franchises. Ohana Chem Dry offers exciting team member opportunities who share a sense of commitment to quality home and business care and the use of quality proprietary care products and advanced cleaning techniques. We offer flexible schedules, paid training and competitive pay. Join our ohana team!