Coordinator, Transfer Services

Coordinator, Transfer Services

Department : Transfer Center

Location : Western Campus

Reports To : Director, Transfer Center

Recruitment Type : External / Internal

Employment Type : Full-Time Support Staff

Union Position : Union

Work Schedule : Standard College Hours : M-F, 8 : 30am-5pm, some evenings and weekends as required

Number of Openings : 1

Job Description

Summary The Coordinator, Transfer Services is responsible for coordinating the daily operations of the Transfer Centers college-wide, delivering comprehensive administrative support for transfer planning, maintaining transfer services database, which includes data gathering, tracking and reporting, and providing effective customer service to the College's diverse clientele (students, alumni, veterans, community, and four-year university representatives). Essential Functions

• Operates as the on-site representative for the Transfer Center and provides comprehensive customer service support to students, alumni, veterans, community, and four-year representatives.
• Accountable for database management for transfer services, data collection, online tracking and filing, accurate and timely program reporting, and analysis (identifies trends, concerns / issues, etc.).
• Coordinates and ensures external advisor visits from four-year universities.
• Assists Transfer Center Specialists with the facilitation of classroom presentations as needed.
• Assists with departmental communications, including website maintenance, social media updates, and deployment of established communication plans.
• Coordinates transfer programming including transfer fairs, celebrations, campus visits, workshops, and training sessions; schedules resources, oversees session enrollment, conducts reminder calls, arranges supplies, provides on-site support, processes client feedback surveys, and follow up.
• May assist with monitoring the department budget, processing invoices and ordering department supplies as needed.
• Provides functional supervision to part-time clerical staff and may direct Work-Study students.
• Attends committee and taskforce meetings as requested by Transfer Center staff; serves as representative for the Transfer Center and participates accordingly.
• Anticipates and meets all customer needs professionally, effectively, efficiently, accurately, and with an unwavering commitment to outstanding customer satisfaction.
• Coordinates and arranges meetings, makes appointments, prepares agendas, reserves and prepares facilities.
• Determines proper disposition of all community and four-year school communications (telephone, e-mail, letters, etc.).
• Answers calls, resolves issues, prepares written correspondence, and responds independently as appropriate.
• Performs other related duties within the job grade and job classification as assigned.

Required Qualifications EDUCATION and EXPERIENCE / TRAINING

KNOWLEDGE, SKILLS, and ABILITIES

Preferred Qualifications EDUCATION and EXPERIENCE / TRAINING

KNOWLEDGE, SKILLS, and ABILITIES

Physical Demands / Working Conditions

Special Note : SEIU Full-Time Position This is a Full-time (1199 / SEIU) Bargaining Unit Position, Grade 08. Full-time (1199 / SEIU) bargaining unit employees at Cuyahoga Community College will be considered first for vacant positions. Target Hiring Rate : Minimum salary $50,891.00 / annually

If hired, you must reside in the state of Ohio and be within commuting distance of this work location / campus to respond to onsite work demands upon the employment start date and throughout the duration of your employment with the College.

Special Instructions to Applicants During the application process, you may be required to attach a cover letter and / or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.

Equal Opportunity Statement Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified workforce. Cuyahoga Community College is an equal employment / educational opportunity institution.