Specialist, WCD Programs

Empower a diverse caseload of program participants by delivering comprehensive support and career guidance services, encompassing initial enrollment and needs assessment, intensive case management, work experience facilitation, dynamic workshop delivery, and sustained job placement and retention support; develop individualized employment plans informed by job market data and expertise, guiding participants in targeted training and upskilling initiatives; and ensure exceptional service quality through meticulous documentation, robust employer and community partnerships, and proactive participation in continuous quality improvement, all while upholding rigorous program, company, and grant compliance standards.

Essential Duties & Responsibilities

Participant Support :

• Engage participants through expert communication, delivering accurate and comprehensive information in response to inquiries, thereby establishing trusting and supportive relationships.
• Evaluate employment and training needs through comprehensive assessments, develop personalized action plans, and connect participants with relevant training services.
• Onboard individuals through the program intake process and facilitate essential support services by proactively identifying and addressing participants' diverse needs while efficiently collecting required documentation for seamless processing.
• Engage participants proactively through timely follow-ups, aligning with program and grant requirements to achieve individual enrollment and training objectives. Elevate participant success by diligently monitoring and evaluating progress, providing targeted guidance and coaching, and leading collaborative case conferences to resolve challenges and sustain motivation.
• Empower participants toward self-sufficiency by connecting them with vital resource partners and programs offering comprehensive life skills and pre-employment soft skills development, encompassing financial management, employment readiness, education, social services, legal assistance, housing, healthcare, personal hygiene, and effective coping strategies.
• Equip job seekers with essential skills by conducting impactful job readiness workshops, delivering personalized one-on-one coaching, and providing engaging classroom instruction on effective job-seeking strategies, compelling resume preparation, confident interviewing techniques, professional workplace etiquette, and related crucial topics.
• Uphold program integrity by ensuring participants understand and consistently adhere to established program and organizational policies and expectations.

Case Management & Reporting :

Administrative Support :

Quality Assurance :

Safety & Security :

Additional Duties & Responsibilities :

Travel Requirements :

Supervisory Responsibilities

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions .

Education & Experience

Pre-Employment Testing

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