Associe aux ventesColumbus, OH

Sales Associate

Sales associates at La Senza offer unparalleled customer service that is captivating and brand-focused to retain customers and consistently increase sales and profits. They drive personal sales and sales per hour per associate (SHPA), adopt all expected sales behaviors, and demonstrate all qualities required of La Senza sales associates. They embody our values and adopt behaviors that represent the brand.

Focus on establishing new and lasting customer connections and providing an exceptionally satisfying shopping experience. Continuously promote the La Senza sales model by demonstrating confidence, passion, and expertise for the brand.

Create an effortless, inspiring, and productive shopping experience by demonstrating product knowledge and building customer relationships to improve the shopping experience. Retain and follow up with customers.

Promote and demonstrate teamwork in all shopping areas to ensure flawless customer service.

Handle transactions, returns, and exchanges accurately and efficiently, and create a lasting impression on customers.

Demonstrate knowledge and understanding of stock availability and customer requests, and provide information or feedback on merchandise to the boutique management team.

Understand, adopt, and reinforce brand standards.

Support and consolidate activities to ensure a safe working environment.

Stay aware of loss prevention by supporting a culture of honesty and linking customer service, associate engagement, and losses.

Participate in restocking the sales floor by preparing merchandise and ensuring that items are correctly labeled according to discounts, price increases, and promotions.

Restock in accordance with established standards to ensure the boutique is well-stocked, and ensure that visual displays are maintained according to applicable standards.

Adhere to the company's mission.

Meet availability criteria, including evenings, weekends, and non-business hours.

Be able to work as a team.

Have a genuine desire to provide excellent customer service.

Demonstrate exceptional listening skills, organizational skills, and follow-through abilities.

Know how to approach customers and build meaningful relationships with them.