Network Support Engineer I

Job Description

Job Description :

At Sparklight / Cable One and our Cable One family of brands, we keep our customers and associates connected to what matters most. For our associates, that means : a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work / life balance, and an open and inclusive workplace.

We are open to hiring remote if we find the right talent in any of the following states : AL, AR, AZ, FL, GA, IA, ID, IL, IN, KS, LA, MD, MN, MO, MS, NC, ND, NE, NM, NV, OR, OK, PA, SC, SD, TN, TX, UT.

This position is part of Network Support Engineering, an operations team, which is responsible for supporting Cable One’s service provider and corporate network infrastructure. In this role, you will be responsible for break-fix actions, manage escalations and process requests, all in support of maintaining the uptime and reliability of Cable One’s networks. This team supports multiple access technologies such as Passive Optical Networks (PON) & DOCSIS, as well as routing and switching, across a variety of hardware vendors."

What you will do to contribute to the company's success

• Receive, research, and provide resolution or escalation of tickets and e-mail-based support requests.
• Provide Tier 3 support and troubleshooting to ensure network infrastructure availability and reliability.
• Provides direction and support to field and local office personnel in trouble escalations.
• Works with other departments, teams, and vendors to research and resolve incidents or service requests, as related to Cable One’s network infrastructure.
• Participates in the 24 / 7 / 365 reachability of the Network Support Engineering team.
• Performs on-call duties as assigned.
• Assists with special projects as assigned.
• This position has the expectation and responsibility to take on other duties as needed to help drive our Purpose, fulfill our Brand Principles, and abide by our Organization’s Values.

If you enjoy

Qualifications

Core Competencies

Benefits

Cable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as :

Additional Perks

Our Commitment

Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.

Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Pre-hire Processes

Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.

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