Player Support Analyst III

IDR is seeking a Player Support Analyst III to join one of our top clients in Los Angeles, CA. This role is pivotal in enhancing the player experience by ensuring a safe and healthy gaming environment. As a key member of the Trust & Safety team, you will be instrumental in developing and scaling support models, processing appeals, and investigating reports. If you are looking for an opportunity to join a growing organization and work within an ever-growing team-oriented culture, please apply today!

Position Overview / Responsibilities for the Player Support Analyst III :

• Develop and implement strategies for the Trust & Safety Support Model, collaborating with various stakeholders to bring this vision to life.
• Enhance and scale Trust & Safety operational workflows through process development, workflow optimization, and automation.
• Define and achieve operational-level objectives and service levels to ensure excellence in the player journey.
• Oversee the configuration and maintenance of Trust & Safety support tools, including Knowledge Management Tools and Support CRMs.
• Manage sensitive ticket operations, ensuring timely responses and identifying trends and gaps.

Required Skills for Player Support Analyst III :

What's in it for you?

Why IDR?