EMERGENCY COMMUNICATION ENGINEERStratford Solutions Inc. • New York, NY, United States

EMERGENCY COMMUNICATION ENGINEER

Stratford Solutions Inc. • New York, NY, United States

8 days ago

Job type

Full-time

Job description

Emergency Communications Engineer

Position Title : EMERGENCY COMMUNICATION ENGINEER

Job Type : Contract

Duration : 12 Months

Work Schedule : Monday-Friday 35 hours / week (not including mandatory unpaid meal break after 6 hours of work)

Base Pay Range : $70.00 / hr - $80.00 / hr

Job Description

The Emergency Communications Engineer reports to the Director of Emergency Communications and is responsible for supporting the communication services and technologies that enable emergency response services for residents and visitors.

Scope of Services

Oversight of vendors supporting emergency communications, telecommunications services, and infrastructure.
Coordinate with 911 Originating Service Providers, neighboring jurisdictions, and Emergency Communications Relay Centers.
Deploy and support Emergency Communications network infrastructure including racking and cabling equipment.
Configure and test Emergency Communications network infrastructure.
Technical support for E911 and NG911 telephony and telecommunications systems and services associated with 911 call delivery to New York City’s Public Safety Answering Centers.
Technical support for Text-to-911 (TT911) services, including inbound and outbound SMS, MMS and RTT technology and services.
Technical support and oversight for vendor managed ESInet services and systems.
Technical support for Public Safety Unified Communications systems and services.
Technical support for all emergency point-to-point, alarm relays, automated inbound 911 relays, telematics and third-party 911 communications.
Triage and investigate incidents involving communication, infrastructure and service failures, including identifying root cause and remediation.
Technical support for 911 and TT911 test environments within the 911 lab, validate test cases and results.
Provide Emergency Communication technology asset management support.

Mandatory Skills / Experience

8+ years of experience working in a data center or in the field supporting related work.

4+ years of experience in network support, LAN / WAN troubleshooting.

4+ years of experience in communications routing, transport, and delivery (Wireline, Wireless and VoIP).

4+ years of experience using documentation tools (MS Excel, MS Visio, MS Word, etc.).

Working knowledge of networking hardware and topologies.

Working knowledge of telecommunication cabling standards, ability to pull and terminate cabling in a variety of customer environments.

Working knowledge of computing systems and hardware.

Experience with LEC circuits termination and turn‑up.

Ability to perform physical work related to the job.

Ability to follow detailed job documentation.

Willingness to travel within the NYC region to meet customer SLA’s.

Willingness to work on‑call, after hours and weekends when required.

Desirable Skills / Experience

Bachelor's degree in computer science or related field.

Strong oral, written, and presentation skills.

Experience with Emergency Communications infrastructure, systems, applications, and related technologies.

Knowledge of E911 call routing, selective routing, trunking, and location‑based routing.

Knowledge of DMS and ACD systems.

Knowledge of ANI / ALI services and functionality.

Knowledge of 9‑1‑1 Call Handling Systems.

Knowledge of land‑mobile‑radio systems, P25 conventional and trunked networks.

Knowledge of NG9‑1‑1 ESInet call routing.

Knowledge of SMS, RTT, TCC routing, SMS aggregation.

Knowledge of GIS and location‑based identification systems.

Additional Information

Seniority Level : Mid‑Senior level

Employment Type : Contract

Job Function : Information Technology, Engineering, and Consulting

Industries : IT Services, IT Consulting, Public Safety

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