Shelter Care Technician Level II

EOE Statement

It is the policy of the Humane Society of Southern Arizona, Inc. to provide all persons with equal employment opportunities regardless of race, color, citizenship status, national origin, ancestry, gender, sexual orientation, gender identity, religion, creed, physical or mental disability, marital status, veteran status, political affiliation, genetic information, or any other factor protected by law.

Category

Animal Care

Description

Job Summary : The Shelter Care Technician Level II at the Humane Society of Southern Arizona (HSSA) plays a pivotal role in the advanced care and management of shelter animals. This position includes performing intake assessments, supporting reunification efforts through Return to Owner (RTO) processes, and leading End-of-Life (EOL) services. As a key team member, the Level II Technician will provide compassionate client counseling, assist with adoptions, and mentor entry-level staff to ensure compliance with HSSA's high standards for animal welfare and customer service.

Key Responsibilities :

• Perform intake assessments, including vaccinations, behavioral evaluations, and basic medical checks.
• Conduct daily health checks and administer treatments and medications as prescribed by veterinarians.
• Maintain accurate documentation of animal health and behavior in shelter management systems.
• Facilitate the RTO process by verifying identification, completing necessary paperwork, and coordinating reunifications with owners.
• Provide tools and guidance to empower community members to assist in looking for the owners of pets in their neighborhoods.
• Lead humane and compassionate EOL services for public and in-house pets, ensuring a supportive environment for clients.
• Prepare and process animals for laboratory analysis as required.
• Cross-train in adoption duties, including facilitating potential adopter interactions and sharing information on adoptable pets.
• Counsel clients on surrender, EOL services, and available resources to overcome challenges and keep pets in their homes when possible.
• Mentor new staff in animal handling, customer service, and HSSA protocols.
• Collaborate with teams to ensure proper cleaning and maintenance of animal areas.
• Answer phone calls, respond to emails, and schedule appointments in a timely manner.
• Maintain compliance with OSHA and HSSA safety standards.
• Drive company vehicles when needed to support operations.
• Work assignments may vary depending on the department's need and will be communicated to the applicant or incumbent by the supervisor
• Work alongside, volunteers, public work groups, and Department of Corrections
• Other assigned duties

Working Conditions :

Commitment to Excellence : The Shelter Care Technician Level II is integral to HSSA's mission to improve the lives of pets and people in Southern Arizona. This role requires compassion, attention to detail, and a dedication to supporting both animals and the community.

Pay will be determined by experience and education.

Equal Opportunity Employer Statement

The Humane Society of Southern Arizona (HSSA) is an equal opportunity employer committed to fostering a diverse, inclusive, and equitable workplace. We welcome applicants from all backgrounds and do not discriminate based on race, color, ethnicity, national origin, gender, gender identity, sexual orientation, age, disability, religion, veteran status, or any other protected characteristic.

At HSSA, we believe that a diverse team strengthens our mission to serve animals and our community with compassion. We encourage all qualified candidates to apply and join us in making a difference.

Position Requirements

Qualifications :

Full-Time / Part-Time

Full-Time

Compensation & Benefits

$15.25-16.75 / hr

Salary

Temporary

Position

Shelter Care Technician Level II

Close Date

Number of Openings

Exempt / Non-Exempt

Non-Exempt

Hiring Manager(s)

Kaitlyn Pappas

Location

Humane Society of Southern AZ

About the Organization

The Humane Society of Southern Arizona (HSSA), founded in 1944, is a private, independent, non-profit 501(c)(3) animal welfare organization with the mission of acting with compassion and responsible stewardship through innovative programs that serve pets and the people who love them. HSSA is the largest charitable animal welfare and protection agency in Southern Arizona with 100+ employees and 1300 volunteers. In 2018, HSSA moved into a new state-of the-art animal shelter and spay / neuter clinic.

Vision : A community in which all pets are cared for and loved

As staff of the Humane Society of Southern Arizona, we pledge to be committed to our team as we are to the organizations mission. We will foster a compassionate environment for each other, our volunteers, and the human and animal clients we serve; empowering one another with knowledge, empathy, encouragement and recognition. We aim to eliminate negativity, support positive and effective communication, promote individual and organizational growth, and work as a cohesive team at all times regardless of tenure, position or department.

HSSA values and and champions diversity and inclusion. these values are part of who we are. Together we will continue to build an inclusive culture that encourages, supports and celebrates the diverse voices of our HSSA team and teh communities we serve.

This position is currently accepting applications.