Contract Desktop Systems Specialist 1

Job Summary And Responsibilities

Use ticketing systems to report individual work assignments

Setting up Windows machines for new hires / replacement hardware via Microsoft SCCM

Monitoring computer hardware performance and diagnosing system issues

Installing, configuring and upgrading software applications

Troubleshoot and resolve software application and OS related problems (Windows Only)

Printer Support (troubleshooting, swap toners and etc.)

Knowledge And Skill Requirements :

Technical skills in installation and troubleshooting of relevant software and hardware

Knowledge and experience providing customer services, preferably in an IT service environment

Using any case management / support ticketing and knowledge-based systems

Experience of supporting Windows 10 systems and Office 365

A+ certification (is a plus)

Qualifications

1-3 years' experience in the IT support role

Positive attitude and collaborative approach in working within a team environment

Strong customer service skills

Strong oral and written communications

Ability to learn and adapt quickly to changes

Critical thinking and analytical capabilities in troubleshooting and problem solving

Planning, organizing and prioritizing skills

Attention to detail

Onto Innovation Inc. offers competitive salaries and a generous benefits package, including health / dental / vision / life / disability, PTO, 401K plan with employer match, and an Employee Stock Purchase Program (ESPP) along with health & wellness initiatives. We provide a collaborative working environment along with resources, and state-of-the-art tools & equipment to promote success; and a welcoming, inclusive corporate culture where individuals are recognized for their contributions.

Onto Innovation Inc. is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

For positions requiring access to technical data, Onto Innovation Inc., Inc. may have to obtain export licensing approval from the U.S. Department of Commerce - Bureau of Industry and Security and / or the U.S. Department of State - Directorate of Defense Trade Controls. As such, applicants for this position - except US Citizens, US Permanent Residents, and protected individuals as defined by 8 U.S.C. 1324b(a)(3) - may have to go through an export licensing review process.