Customer Service Rep - Purina Animal Nutrition

Customer Service Rep - Purina Animal Nutrition

This role is based in the Eastern Time Zone and is virtual. The ideal candidate will be located in North Carolina or South Carolina. Position purpose : Customer Operations Representative dedicated to meeting the requirements and expectations of customers that include order entry, pricing and product inquiries, product availability and reporting quality concerns. Establish and maintain effective customer relationships with exceptional customer service and best in class telephone skills. Execute best Order Management practices in accordance with our Standard Operating Procedures (SOP). Ensure order life cycle is followed through to completion that is accurate and void of entry and pricing errors. Demonstrates high standards of integrity, business ethics, and personal accountability. Builds solid working relationships with all cross-function business units with diplomacy, and tact to gain alignment satisfying customer requirements and continuous improvement.

Hours : Must be able to work any set schedule between the business hours of 8 : 00am 4 : 30pm, EST.

Qualifications (Key Role / Responsibilities) : Professional and pleasant telephone skills. Effective communication skills, both written and verbal. Escalate issues timely for efficient resolution. Always maintain a positive representation of the company. Skilled at working within and across multiple systems. Act as the liaison between customers, sales, supply chain and manufacturing. Own customer accounts and manage all aspects of the customer support process. Salesforce : Proficient knowledge of Salesforce from all aspects, including account management, account maintenance, logging calls, building notes and contacts and the ability to record and manage service requests. Identify trends related to process issues and make recommendations for process improvement.

Required Experience : High School Diploma / GED. 1+ years of comparable Customer Service experience. Proficient skills in Microsoft Office (Excel, Outlook, Word).

The is an hourly role with the rate range between $18.31 / hr. - $31.55 / hr. In most cases, candidates offered employment can expect to be hired at a pay rate near the middle of our salary ranges.

About Land O'Lakes, Inc. Join us and be part of a Fortune 250, farmer- and member-owned cooperative that is reimagining the business of food. We have been named a Top Workplace by Indeed and LinkedIn, and to the TIME 100 Most Influential Companies list. Benefits for most full-time roles include medical, dental, vision, PTO, life & disability insurance, education assistance, a 401k and a variety of well-being resources. Most part-time employees are eligible for prorated PTO, holiday pay, employee development programs, prorated education assistance, and a 401(k). Land O'Lakes, Inc. is an Equal Opportunity Employer (EOE) M / F / Vets / Disabled. The company maintains a drug-free workforce, including post-employment substance abuse testing pursuant to a Drug and Alcohol Policy. Neither Land O'Lakes, nor its search firms, will ever contact you and ask for confidential information over the phone or in email. If you receive a call or email like this, please do not provide the information being requested.