Technical Account Manager

Job Description

Job Description

Immense Networks is seeking a Technical Account Manager (TAM) for our growing team.

As a TAM, you’ll be the vital link between our clients’ business goals and the technical solutions that drive them forward.

You’ll develop deep knowledge of client environments, ensure accurate documentation, scope projects, guide solution design,

and help eliminate recurring issues. This is a proactive, consultative role where you’ll act as a trusted advisor—translating

between business needs and technical outcomes.

This role is offered as a hybrid position for candidates based in the Baton Rouge, LA area. It includes a mix of in-office duties, client-facing visits, and remote work flexibility. Along with a competitive salary and benefits package, the position offers bonus opportunities and a clear, structured career path leading to Senior Technical Account Manager .

Responsibilities :

• Own and maintain client documentation, ensuring accuracy and consistency.
• Scope and define solutions : gather requirements, validate assumptions, and produce Statements of Work.
• Act as a technical partner to Client Success Managers (CSMs), providing business-relevant insights.
• Identify and resolve recurring technical issues through root cause analysis and corrective actions.
• Oversee implementations, ensuring risks are identified and mitigated early.
• Conduct proactive health checks and recommend improvements to strengthen client environments.
• Continuously improve processes, templates, and playbooks while contributing to team knowledge sharing.

What Success Looks Like :

About You :

Why Join Us?

At Immense Networks, innovation thrives on taking risks and seizing opportunities. We manage technology complexity so our clients - and our team - can take bold steps forward. You'll join a company that is recognized for its proactive IT management, trusted by organizations across Louisiana and beyond.

Here, your work directly contributes to unlocking growth potential for businesses - and to your own professional growth.

Company Description

Founded in 2005, Immense Networks is an IT consulting firm that utilizes technology, automation, and our rockstar team to help our clients achieve their technology-related goals. We are client-focused and always work in our clients' sincere best interests. Our vision is to be the premier technology partner for our small business clients.

Company Description

Founded in 2005, Immense Networks is an IT consulting firm that utilizes technology, automation, and our rockstar team to help our clients achieve their technology-related goals. We are client-focused and always work in our clients' sincere best interests. Our vision is to be the premier technology partner for our small business clients.