Lead Membership Sales

Spavia guests enjoy luxurious spa amenities along with a full variety of award-winning treatments. We provide a full variety of massage, skin care, spray tanning, full body waxing, mineral makeup, body wraps / scrubs, and now offering eyelash extensions! We strive to provide an exceptional experience for every guest, every visit. We couldn’t complete any of this without a strong, passionate, capable team.

As a Lead Spa Coordinator, you are the face of our spa. Our Lead Spa Coordinators portray a polished and professional demeanor at all times. Lead Spa Coordinator are friendly, courteous, and go above and beyond so each guest feels as if they’re a guest in our home. We pride ourselves in hiring quality professionals who advocate the true meaning of an exceptional guest experience and build a long-lasting rapport for guests to return again and again.

Why join the Spavia family

• Advancement opportunities in leadership with the fastest-growing spa franchise in the country. Our atmosphere is well suited for your personal growth and development
• Competitive commission / bonus payout structure / employee benefits
• We are family : giving, respectful, team atmosphere, and fun!‬‬‬‬‬‬

Benefits to Provided to You for Full Time Employees

• 20% of Major Medical Premiums Paid by Employer
• Employer paid Life, Dental and Vision Insurance
• 35% Discount on Retail Products
• One Free Treatment a month and One Discounted Treatment

Responsibilities

Lead Spa Coordinator Responsibilities :

• Team Management : Manage the team schedule for requests and maximizing weekly schedules.
• Training : Provide ongoing training, monitor performance, and guest reviews.  Coach and mentor team members in providing an exceptional guest experience.
• Sales and Reporting : Drive goals and sales quotas within retail, gift cards and membership sales.
• Leadership : Motivate and drive the team to provide a 5-star exceptional experience through treatments and product offerings.
• Cleanliness : Responsible to ensure retail shelves, treatment rooms, and storage areas are always clean, tidy, and stocked.
• Hiring and Training : Assist in the hiring of new massage therapists, on-boarding, orientation, and modality training.  Ensuring Spavia Brand Standards are adhered to.
• Inventory : Responsible for monitoring retail product inventory, and supplies.
• Community relations : Maintain relationships with local companies, manage donations, assist in VIP parties, and fun in-house events.
• Customer Service : Manage and record guest communications for customer services, and monitor point of sale system for guest transactions.

Required Skills

Lead Spa Coordinator Requirements :

• Minimum high school diploma.
• Self-motivated
• Reliable, punctual, passionate and goal-driven
• Professional, team player
• Drug / alcohol-free
• Articulate speaker with an ability to multitask
• Combined education and previous customer service / administrative and retail experience is strongly desired

Job Type : Part or Full-Time positions available. Flexibility is a plus.