Hotel Business Development Executive

Strategic Accounts Executive

Primarily responsible for the account management of accounts considered to be "Strategic" to the success of Nor1. Develop and maintain trusted advisor relationships with key accounts, customer stakeholders and executive sponsors. Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis. Liaise between the customer and internal teams. Act as spokesperson and point of contact with key account staff while managing and developing corporate and property relationships. Become an expert on assigned accounts understanding brand differentiators, loyalty program, operating systems and brand strategies. Identify revenue opportunities within each account (i.e. Product, Exposure Channel, Region, etc.), and quantify the revenue potential. Analyze reporting of revenue production and performance statistics, identifying root problems and plans for resolution. Develop, plan, monitor, train and manage all brand initiatives (internal and external). Identify "best practices, solutions and automation processes" that would enable Nor1 to scale the Nor1 platform across all accounts. Perform research and author account plans with goals and action steps for each account, giving consideration to regional and product differences. Plan and execute monthly / quarterly update meetings and year end performance reviews for each account. Communicate and collaborate regularly with the broader Nor1 team to ensure appropriate account handling and hotel solicitation. Perform various other activities that enhance the effectiveness of the Business Development Team.

Proven and successful business track record. Strong analytical skills. Ability to build relationships, navigate and penetrate companies' enterprises at multiple levels. Experience in managing teams working cross-functionally within an organization. Excellent oral and written communication skills. Customer oriented with a focus on the voice of the customer. Demonstrated expert proficiency in Microsoft Office. Experience analyzing data in a Business Intelligence tool (i.e. Cognos, Power BI, SAS, etc.). Experience working with a CRM tool (i.e. Oracle Sales Cloud, Salesforce, Sugar, Delphi, etc). Attentive to details. Able to prioritize and multi-task to meet deadlines.

Required Qualifications : Bachelor's degree in Business, Sales, Analytics or related field. 5+ years experience in the hospitality and travel industry (Revenue Management and Front Office a plus). Must demonstrate excellent communication skills including a comfort level with speaking in small and large public and social gatherings. Excellent in creative writing and oral communication. Analytical, critical thinker with an entrepreneurial spirit. Ability to effectively manage and motivate teams individually and through others. Ability to travel with minimal notice.

Preferred Qualifications : Prior experience from a 3rd party vendor in the hospitality industry. Local to the greater Chicagoland area. Experience with Nor1's suite of products.