Retail Supervisor Food and Nutrition Services (Outpatient Medical Center OMC)

We are recruiting for a motivated Retail Supervisor - Food and Nutrition Services (Outpatient Medical Center / OMC) to join our team!

We are here for lifes journey.

Where is your life journey taking you

Being the heartbeat of Denver means our heart reflects something bigger than ourselves something that connects us all :

Humanity in action Triumph in hardship Transformation in health.

Department

DH Food Services Cafe Pav L

Job Summary

Supervises Retail Catering Vending and Administrative Support staff in the department and performs routine duties related to the retail and catering operations. Responsible for modeling exceptional customer service for all internal and external customers. Respond to and manage customer complaints concerns and suggestions for improvement. Provide timely service recovery for any meal errors or customer services concerns. Monitors cash flow makes cash deposits and handles payroll. Performs Performance Improvement audits as requested to ensure compliance to regulatory and quality standards. Compiles and maintains records of food use and expenditures. Follows and implements HACCP guidelines. Complies with regulatory agency requirements. Supervises the Retail Food Services Operations and day-to-day activities of employees. General cleaning and stocking as assigned.

Essential Functions :

• Provide excellent customer service to customers visitors and employees. (10%)
• Offer assistance to customers needing help including but not limited to serving carrying tray filling beverages and escorting to cash register and table. (10%)
• Use AIDET in all customer interactions. (10%)
• Learn customers preferred names and use in conversation. (10%)
• Promotes positive interpersonal relationships with fellow employees customers and visitors. (10%)
• Treats everyone with courtesy dignity empathy and respect; consistently models courteous and respectful verbal and non-verbal communications. (10%)
• Assist customers in making meal selections ordering and suggestive selling appropriate add-on items. (10%)
• Organizes directs and coordinates functions and activities in the food service department to ensure regulatory compliance. (10%)
• Plans schedules coordinate and assign work and establish goals and priorities for employees. (10%)
• Monitors the preparation and serving of food and beverages for retail catering vending and Starbucks and prepares as required. (10%)
• Prepares food according to recipes menus special dietary or nutritional restrictions or number of portions to be served. (0%)
• Ensures standards of quality hygiene and efficiency are met throughout the food service operation. (0%)
• Resolves problems encountered by employees during the course of the assignment. (0%)
• Uses a variety of kitchen utensils and equipment including a food processor meat slicer mixers buffalo chopper and blenders. (0%)
• Alerts Manager to problems and needs concerning equipment and supplies. Conducts monthly inventory as required. (0%)
• Detects and reports spoiled or unattractive food defective supplies and equipment or other unusual conditions. (0%)
• Maintains and establishes departmental policies procedures objections quality assurance programs and health and safety standards. (0%)
• Ensures that necessary sanitary levels are maintained throughout the food preparation process and that all foods prepared meet existing standards for quality freshness taste and appearance. (0%)
• Ensures overall department cleanliness including sweeping mopping trash and cardboard removal floor drains washing and sanitizing dish ware and compliance with the master cleaning schedule. (0%)
• Directs activities of one or more workers who assist in preparing and serving food and beverages. (0%)
• Reviews work upon completion for adherence to standards. (0%)
• Develops the performance evaluation program for functions within the unit monitors and document employees performance provides ongoing feedback regarding levels of performance and formally evaluates employees in relation to performance. (0%)
• Receives formal and informal grievances and conducts preliminary discussions for settlement when necessary. (0%)
• Initiates and recommends disciplinary action for employees as necessary. (0%)
• Develops and implements initial staff training and ongoing development plans cross training of employees specific job-related training and other approaches to provide opportunities for staff flexibility and development. (0%)
• Functions as a team player in the department knowing when to ask for assistance as needed and being willing to assist others when requested. (0%)
• Provides coverage as needed at all retail locations including Outpatient Medical Center (OMC) Café (0%)
• Attends meetings to coordinate work with other functional areas and resolve problems specifically related to the supervised function including department specific committees and leadership development courses. (0%)
• Uses manual and automated methods to prepare regularly scheduled or special reports and to compile data for reports. (0%)
• Manages digital menus to ensure compliance and accuracy of nutritional information. (0%)
• Provides clerical and technical support to the Food Services Department. (0%)
• Enforces proper cash handling policies and procedures according to standards. (0%)
• Exercises independent judgment. (0%)

Education :

Work Experience :

Licenses :

Knowledge Skills and Abilities :

Shift

Varies (United States of America)

Work Type

Regular

Salary

$23.23 - $32.52 / hr

Benefits

Outstanding benefits including up to 27 paid days off per year immediate retirement plan employer contribution up to 9.5% and generous medical plans

Free RTD EcoPass (public transportation)

On-site employee fitness center and wellness classes

Childcare discount programs & exclusive perks on large brands travel and more

Tuition reimbursement & assistance

Education & development opportunities including career pathways and coaching

Professional clinical advancement program & shared governance

Public Service Loan Forgiveness (PSLF) eligible employer free student loan coaching and assistance navigating the PSLF program

National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer

Our Values

Respect

Belonging

Accountability

Transparency

All job applicants for safety-sensitive positions must pass a pre-employment drug test once a conditional offer of employment has been made.

Denver Health is an integrated high-quality academic health care system considered a model for the nation that includes a Level I Trauma Center a 555-bed acute care medical center Denvers 911 emergency medical response system 10 family health centers 19 school-based health centers Rocky Mountain Poison & Drug Safety a Public Health Institute an HMO and The Denver Health Foundation.

As Colorados primary and essential safety-net institution Denver Health is a mission-driven organization that has provided billions in uncompensated care for the uninsured. Denver Health is viewed as an Anchor Institution for the community focusing on hiring and purchasing locally as applicable serving as a pillar for community needs and caring for more than 185000 individuals and 67000 children a year.

Located near downtown Denver Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.

Denver Health is an equal opportunity employer (EOE). We value the unique ideas talents and contributions reflective of the needs of our community.

Applicants will be considered until the position is filled.

Required Experience :

Manager

Key Skills

Google Analytics,Accomodation,Lotus Notes,Asset,Drafting,Cleaning Services

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 23 - 32