Afternoon Receptionist

Job Description

Job Description

JOIN THE FUN at JUMP! GYMNASTICS- AUSTIN'S MOST FUN WAY TO LEARN!

Are you a dynamic, customer-focused individual who thrives in a busy environment? As our Afternoon Receptionist, you'll be at the heart of our office operations, ensuring everything runs smoothly and delivering exceptional service. From managing enrollments and billing to handling client communications and keeping our facility in tip-top shape, this role is perfect for someone who loves multitasking and interacting with people. Youll play a key role in creating a welcoming environment for students and clients alike!

WHAT WE'RE LOOKING FOR :

• Education : A high school diploma or equivalent is required.
• Experience : A minimum of two years in an administrative role is preferred.
• Technical Skills : Proficiency in Google Drive, spreadsheets, and CRMs is essential. A quick ability to adapt to new software is a plus.
• Communication Skills : Strong verbal and written communication skills are required. The role involves confidently handling phone inquiries, effectively communicating program benefits, and maintaining excellent organizational practices.
• Interpersonal Skills : The ideal candidate thrives in a collaborative environment, is approachable and friendly, and enjoys engaging with children and families.
• Team Player : Youre open to cross-training in preschool, camps, and classes to step in during emergencies, ensuring program continuity and a seamless experience for our families.

WHAT YOU'LL BE DOING :

Daily Operations & Compliance : Oversee the smooth operation of the office, ensuring all programs adhere to standard procedures. Enforce lobby protocols, such as proper use of seating areas and supervising children. Respond to urgent cleanliness or safety issues in the gym as needed.

Sales & Enrollment : Take ownership of the sales process from start to finish. Respond to initial inquiries via phone or email, connect with potential clients, clearly communicate program benefits, collect contact information, nurture leads, provide consistent follow-up, and successfully close registrations.

Customer Service : Provide outstanding customer service by warmly greeting incoming and exiting customers, addressing questions, resolving concerns, and going above and beyond to assist when needed.

Cleanliness & Facility Maintenance : Maintain the cleanliness of all common areas, including the exteriors, lobby, restrooms, and office spaces, ensuring they are welcoming and safe. Oversee nightly cleanings to ensure the facility remains clean, organized, and compliant with all minimum standards.

Software & Administration : Master company software and CRM systems to manage sales, process registrations, track inventory, generate reports, and handle administrative tasks efficiently.

Positive Workplace Culture : Foster a friendly, professional, and organized environment. Maintain clear communication via DSU, emails, voicemails, texts, and CRM leads to keep operations running smoothly.

Event Preparation : Prepare for upcoming events by organizing marketing materials, skill charts, welcome bags, and other necessary items. Take charge of organizing and running Advancement Shows every 8 weeks, ensuring seamless, fun-filled Saturday events that celebrate student progress.

Additional Responsibilities : Take on additional tasks and responsibilities as assigned by the Manager or Employer to support the success of the office and gym.

EXCITING EXTRAS :

TYPICAL SCHEDULE :

BENEFITS :

Weekly Pay : Get paid every week for your hard work and dedication.

Bonuses : Earn incentives meeting Key Performance Indicators (KPIs) tailored to your role

Paid Training & Certifications : Enjoy paid onboarding, ongoing training, continuing education, and First Aid / CPR certifications.

Team Events : Participate in monthly team outings and incentive trips that foster connection and celebrate achievements.

On-Site Perks : Access a stocked snack box, mini-fridge, and enjoy childcare discounts. Plus, receive up to $250 annually for education-related expenses.

Holiday Time Off : Take advantage of time off during major holidays, including three days around Thanksgiving, five days around Christmas, New Years Day, and the 4th of July.

REQUIREMENTS :

PHYSICAL REQUIREMENTS :

LET WHAT YOU DO- BE WHAT YOU LOVE

At Jump! Gymnastics, we believe in more than just teaching gymnastics we believe in creating a fun, positive environment where kids can learn, grow, and build confidence. We employ dependable, hard-working people who are passionate about what they do and the positive impact they make in childrens lives. We are fueled by high fives and smilesboth from our amazing students and from each otheras we celebrate growth, achievement, and the love of learning every day. If this sounds like the kind of place youd thrive, wed love to meet you!

APPLY TODAY & COME JOIN THE FUN!