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Administrative Services Manager II (Policy and Strategy)

Los Angeles StaffingLos Angeles, CA, US

2 days ago

Job type

Permanent

Job description

Administrative Services Manager II (Policy and Strategy)

The Department of Economic Opportunity (DEO) is seeking qualified candidates to fill an Administrative Services Manager II vacancy in the department's Policy and Strategy Division. The LA County Board of Supervisors recently declared a local state of emergency for homelessness, and the County is working to revise and expand our response to help all who are affected. We are looking for qualified and passionate individuals to help us in the mission of addressing issues like housing, mental health, and substance use. If you are looking for a new career that will directly benefit the population of LA County, this may be the opportunity for you.

Under the emergency order, applicants who meet the requirements may be hired for an initial period of up to 90 days, with an opportunity for permanent County employment. Before the end of your initial work period, you will be assessed on your work performance. During your initial work period, you will be assessed on your work performance. This assessment will be weighted 100%. Those who successfully pass the assessment will be considered for permanent appointment to Administrative Services Manager II.

The Department of Economic Opportunity (DEO) is LA County's central economic and workforce development hub helping residents connect to new career pathways, start and certify a business, and access life-changing opportunities. We're working to advance equity and inclusive, sustainable growth through all DEO programs and services by targeting economic benefits to the most vulnerable and marginalized communities, small businesses, and residents in LA County.

Essential Job Functions :

Manages departmental responses to Board of Supervisors (Board) motions impacting the department, including by leading Board motion responses related to economic development and supporting and guiding teams working on complex and cross-cutting motion responses, ordinances, and other policy initiatives.
Leads and guides departmental teams in developing economic and workforce development programs, strategies, and recommendations to provide employment and affordable housing opportunities for people experiencing homeless and other disadvantaged populations.
Works closely with departmental managers and teams to hone the strategy, framework, project plan and messaging for departmental Board reports; guides teams in implementing the department's Board motions policy; ensures teams complete Board reports according to established timelines; and reviews Board reports and works with teams to strengthen and finalize the Board reports prior to executive management review and issuance to the Board.
Manages development and implementation of high-priority departmental special projects and policy initiatives, which may include industry cluster strategies; development and implementation of American Rescue Plan Act-funded programs; development and completion of economic development studies to guide policy recommendations; development of proposed Board motions and policies; and strategic planning.
In collaboration with various departmental teams, develops, implements, and monitors work plans to achieve assigned objectives; provides input and monitors performance; participates in developing, implementing, and evaluating plans, processes and procedures to achieve established goals and objectives in accordance with department standards.
Plans and conducts highly complex and sensitive research assignments requiring the development of study criteria, locating and gathering of data from multiple sources, and interpretation of conflicting and ambiguous data to reach sound conclusions; identifies research problems and challenges, and devises analytical methods and techniques required to accomplish assignment objectives; develops statistical and information-gathering processes to ensure quality, integrity, validity and relevance of data obtained for analysis and decision making purposes.
Compiles information by grouping and / or categorizing the information (e.g., in tables, spreadsheets, data files) in meaningful ways to facilitate meeting specific analytical requirements.
Uses qualitative and / or quantitative analytical methods to identify and evaluate highly complex issues, summarize findings, and draw fact-based conclusions often based upon large amounts of ambiguous and / or conflicting information.
Analyzes highly complex operational, financial, program and other issues and makes recommendations on appropriate courses of action; participates in the development of options and positions that meet objectives and best balance the interest of various stakeholders; develops and / or recommends the development of major programs or policies to address problems or improve operations by applying the results of research and analysis of pertinent information in order to ensure the highest likelihood of success.
Prepares a variety of documents (e.g., reports, business correspondence, memoranda) often of a highly sensitive nature requiring the exercise of organizational acumen; uses appropriate software programs (e.g., word processing, desktop publishing, presentation) to effectively communicate information to various audiences (e.g., departmental personnel, members of the public, governing boards).
Interacts with a variety of individuals (e.g., commissioners, Board Deputies, vendors, managers, representatives of external economic and workforce development agencies / organizations) often on highly sensitive, contentious and confidential issues; participates in meetings to make presentations, provide advice and / or consultation services, resolve conflicts, mediate disputes, and negotiate agreements; coordinates activities with County central agency and departmental staff, consultants, outside agencies, etc. to ensure that programs are successfully implemented.
Monitors processes and programs by gathering and analyzing relevant information to ensure that processes are capable and stable, and programs are proceeding as planned; monitors emerging issues and concerns to develop timely proactive responses.
Evaluates the effectiveness of various programs by comparing program outcomes to program goals to determine whether to continue, modify, or discontinue programs. Performs various administrative duties (e.g., creating and maintaining files; formatting standard documents; receiving, processing, and routing documents) by appropriately applying Federal and State laws, County and local ordinances, and departmental policies and procedures to ensure all work done complies with established guidelines and requirements.

General Competencies :

Knowledge of principles and processes for providing customer and personal services.

Knowledge of business and management principles involved in strategic planning, resource allocation, and coordination of people and resources.

Knowledge of administrative and clerical procedures and systems such as managing files and records, designing standard forms, and other general office procedures and terminology.

Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Considering the relative costs and benefits of potential actions to choose the most appropriate one.

The ability to choose the right mathematical methods or formulas to solve a problem.

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Planning, scheduling, organizing, prioritizing, and monitoring work activities by utilizing resources (both human and material) to their fullest and aligning work plans with departmental goals.

Managing one's own time and the time of others.

Teaching others how to do something.

Monitoring / Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Conducting tests and inspections of products, services, or processes to evaluate quality or performance.

Understanding written sentences and paragraphs in work related documents.

Abilities :

The ability to listen to and understand information and ideas presented through spoken words and sentences.

The ability to communicate information and ideas in speaking so others will understand.

The ability to communicate information and ideas in writing so others will understand.

The ability to apply the rules of logic when synthesizing a variety of information to identify a problem or reach a workable decision, resolution, or recommendation.

The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

Work Styles :

Being reliable, responsible, and dependable, and fulfilling obligations.

Being open to change (positive or negative) and to considerable variety in the workplace.

Being pleasant with others on the job and displaying a good-natured, cooperative attitude.

Accepting criticism and dealing calmly and effectively with high stress situations.

Being honest and ethical.

Being sensitive to others' needs and feelings and being understanding and helpful on the job.

Being willing to lead, take charge, and offer opinions and direction.

Being persistent in the face of obstacles.

Being willing to take on responsibilities and challenges.

Being careful about detail and thorough in completing work tasks.

Requirements :

Option 1 : A Bachelor's degree from an accredited college or university, and three years of experience performing analytical assignments and developing policy recommendations, two years of which must have been at the level of a journey-level analyst or higher, within economic development or workforce development.

Option 2 : Five

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Policy Manager • Los Angeles, CA, US