General Manager

General Manager

House Doctors of Andover is a professional handyman and home improvements company specializing in both large and small jobs in the Merrimack Valley. We are looking for an experienced professional to manage staff, and day-to-day field operations while working closely with ownership on overall business operations, performance and growth.

The General Manager is a high-energy professional who is proactive and self-motivated with a demonstrated ability to think and plan strategically. Ideally, a qualified General Manager will have experience in the different facets critical in a general construction and home repair business : field operations, staff management, sales, marketing, administration, and project planning.

You are an energetic, well-organized, creative problem solver that is goal-oriented and a team player. You are looking to work hard, grow your career and earn great money by working closely with ownership to grow revenue and streamline operations.

Responsibilities :

• Working closely with the business owner to set and achieve the business goals
• Own the day to day execution of jobs on the dispatch calendar including estimates, remodeling jobs, and handyman jobs
• Lead a team of Technicians, Estimators, Project Coordinators and Apprentices to efficiently manage and execute customer jobs
• Ensuring high-quality execution for all customer jobs; monitoring post-job satisfaction of customers and proactively addressing any issues that arise
• Working with owner on completion of staffing tasks including recruiting, hiring, training, retention and staff scheduling
• Maintaining and monitoring all information related to sales, estimates, job / truck and other operational details in ServiceTitan CRM for accuracy
• Performing office responsibilities including the purchasing of supplies and maintaining an organized workspace
• Overseeing relationships with customers, realtors, property managers etc within companies' target markets to increase sales and measure the return / effectiveness of these activities
• Manage, and oversee relationships, and work done by sub contractors to ensure operational efficiency
• When necessary, visit potential jobs / customers to create estimates for work
• When necessary, assist Technicians on jobs in the field

Skills and Requirements :

Compensation :