Come and join the magic with Aulani, A Disney Resort and Spa! Perks and benefits may include :
- Tuition paid upfront at network schools
- Free lunch
- Free parking
- Free theme park admission and much more!
The Spa Host / Hostess is responsible for providing exceptional service to spa guests at reception, concierge and reservations. This position requires greeting of all guests, assisting with reservations and checking in and out of both the spa and teen spa. The hostess will either be servicing the guests in front of house or selling spa services in the reservations office.
Responsibilities :
Properly open and close spa each day according to Standard Operating Procedures.Accurately book, change and cancel spa appointmentsReview guest appointment / schedules as neededAcknowledge and greet Guests who enter and leave the spa facilitiesProvide detailed descriptions of spa treatments, packages, services, facility features and hours of operationUtilize spa computers with skill and proficiencyMaintain a Spa Desk BankAnswer the phone promptly and use the guest's name throughout the phone conversationMaintain a safe, clean and well-organized spa environment through consistent monitoring of the locker / facility areaActively promote spa, treatments, services, sessions and retail as well as programs and promotionsMaintain a clean, safe, fully stocked and well organized work areaHandle guests questions and concerns professionally and courteouslyProvide accurate and immediate responses to all requests by guests ensuring complete guest satisfactionRegularly attend / participate in and support ongoing training to continue to be knowledgeable about current spa trendsBasic Qualifications :
Must be detail oriented and have the ability to multi taskMust have enthusiasm and possess excellent guest service skillsExcellent communication and listening skillsEnjoy working with people and possess a friendly and outgoing personalityFollows Open / Close procedures including, but not limited to counting out and balancing of funds at beginning and end of shiftsAdhere to loss prevention guidelinesFollow stock replenishment proceduresPrior retail and / or sales experience helpful; comfortable with suggestive sellingBasic mathematical skills are necessaryPreferred Qualifications :
Prior concierge or reservation sales experience preferred - familiarity with spa products / services and terminology helpfulSales training preferredComputer knowledge and ease of useKnowledge of Hawaiian / Japanese language preferredAdditional Information :
SCHEDULE AVAILABILTY
Part-Time : Must be available for a minimum of 3 full days of availability, including one weekend day (Saturday or Sunday). Must be available to work up to 40 hours per week during training.
Our Theme Parks and Resort Hotels operate 24 hours a day, 365 days a year. Must be flexible and able to work a variety of shifts including days, nights, weekends, holidays and special events.
SUBMITTING YOUR APPLICATION
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Keyword : AULANI CASTING, AULANICASTING, Laniwaispa
The pay rate for this role in Hawaii is $28.29 per hour. Select benefits may be provided as part of the compensation package, such as medical, financial, and / or other benefits, dependent on the level and position offered. To learn more about our benefits visit :
