AWS Connect - UX / UI Designer / Developer Job at LanceSoft in Englewood

Job Description

Bachelor's degree in UX / UI Design, Interaction Design, Computer Science, Information Technology, or a related field.

5+ years of experience in UX / UI design and development, with a strong focus on designing and developing solutions for call centers and customer-facing tools.

Proven experience working with AWS Connect, including developing contact flows, IVR systems, and integrating with third-party applications.

Hands-on experience with AWS services such as AWS Lambda, Amazon Lex, Amazon Polly, and Amazon CloudWatch.

We are looking for a talented Senior UX / UI Designer / Developer with expertise in AWS Connect to join our IT team. In this hybrid role, you will be responsible for designing, developing, and implementing seamless, user-centered solutions for call center operations and customer-facing tools. You will leverage your deep knowledge of AWS Connect to create high-quality experiences for both agents and customers, optimizing customer journeys and streamlining agent workflows. The ideal candidate will have strong experience in both UX / UI design and development, as well as hands-on expertise in AWS Connect and related technologies.

About Lancesoft :

Lancesoft is rated as one of the largest staffing firms in the US by SIA. Our mission is to establish global cross-culture human connections that further the careers of our employees and strengthen the businesses of our clients. We are driven to use the power of our global network to connect businesses with the right people, and people with the right businesses without bias. We provide Global Workforce Solutions with a human touch.

EEO Employer :

Lancesoft is a certified Minority Business Enterprise (MBE) and an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.