About the Role
In this role, you will deliver excellent customer service and consistent execution of store operations. You will efficiently process freight, replenishment, and omni-channel operations.
What You'll Do
- Receive and process product, including unloading truck shipments, execute stockroom operations and omni-channel fulfillment
- Replenish the sales floor as necessary based on sell-through and seasonal changes
- Engage customers by greeting them and offering assistance with products and services
- Execute all product protection standards
- Participate in the training process for new hires on Kohl's brand standards, product knowledge, inventory procedures, productivity standards, tools and resources, and as directed by store leadership
All Associate Roles At Kohl's Are Responsible For
Act with integrity, honesty and foster teamwork in an engaged and inclusive cultureExert good judgment and discernment when making decisions; take appropriate partners as neededDemonstrate a customer service mindset, anticipate customer needs and satisfactorily resolve issuesSupport point-of-sale and customer service departments to deliver speed of service transactions while creating a compelling customer experienceMeet or exceed individual goals (e.g., productivity, credit, loyalty)Accomplish multiple tasks within established timeframesFollow company policies, procedures, standards and guidelinesMaintain adherence to company safety policies for the safety of all associates and customersReceive, understand and proactively respond to direction from supervisors / managers and other company personnelOther responsibilities as assignedRequired
Excellent customer service skills and ability to multi-task with strong attention to detailVerbal / written communication and interpersonal skillsNo retail experience requiredMust be 16 years of age or olderFlexible availability, including days, nights, weekends, and holidaysPreferred
Client-facing retail or service industry experiencePay Range
$15.00 – $21.65 per hour
Benefits
Kohl's offers a variety of benefits to associates depending on full-time / part-time status and work hours, including :
WORK LIFE BALANCE (PTO, Vacation Buy Program, Parental Leave),
HEALTH & WELLNESS (Medical, Dental, Vision and other short- and long-term disability programs, Emergency health and wellness programs such as Accident Protection Plans, Critical Illness Plans and more),
SAVINGS & RETIREMENT BENEFITS (401(k), Flexible Spending Accounts and associate discount programs with Kohl's partners),
INSURANCE PROGRAMS (Life Insurance for you, your family or your pet, as well as other protection programs),
LIFE EVENTS (Legal and adoption assistance benefits).
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