L1 / L2 Support

Job Title : L1 / L2 Support

Location : Boise, ID (Onsite)

Type : Contract

Job Description :

• Provide first and second level support. Support L1 technicians, including providing guidance and serving as an escalation point
• Regularly add to knowledge base, by documenting and sharing solutions
• Assist with additional projects outside of regular daily tasks, as directed by host and / or team leads
• Troubleshooting all hardware and accessories issues (ie desktops, laptops, monitors, keyboard / mice, printers, mobile devices, A / V equipment)
• Advanced issued mobile phone and tablet support, utilizing Intune, Duo, and applying specific configurations of tablets and mobile devices for individual department needs
• 3-5 years or more providing end-user technical support preferred
• A+ Certification preferred
• Detailed knowledge of the following technologies :
• Active Directory
• Windows XP, 7, and 10
• Knowledge of anti-virus / anti-malware programs
• Microsoft Office suite

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.