Customer Service Representative

Position : Call Center Agent(Remote)

Schedule : Mon Fri, 12 : 00 PM 8 : 30 PM EST

Training : 1 day training + 1 day tech setup (Training : 9 AM 5 : 30 PM CST mandatory)

Equipment (Candidate- Must Have) :

Windows 11 PC / laptop (8 GB RAM or more) or Mac with M1+ processor

No Chromebooks or iPads

Hardwired internet (min 100 Mbps upload speed)

Keyboard, mouse (self-provided), headset provided

Second monitor encouraged

Job Description

Job Duties :

Make 100 200 outbound calls / day (dialer system)

Screen customers for interest in insurance quotes

Transfer interested leads to licensed agents

Must meet 15% transfer rate

Requirements

1 2 years in call center / customer service

Strong communication and computer skills

Must not miss more than 12 hrs / month