Help Desk Representative

Help Desk Representative

Monday- Friday 9pm-6am

Mandatory 6 week training in Long Beach Mon-Fri 8am-5pm

$23 / hr + Benefits. Weekly Pay!

Join our team as a Technical Support Representative, where you'll support both internal and external customers with technical inquiries. This is a service-focused, non-technical role, perfect for individuals with experience in call centers or helpdesk environments who are passionate about delivering exceptional customer service.

This is a temp-to-hire opportunity with strong potential to transition into a permanent, full-time position based on performance and business needs.

The position is remote, based out of Long Beach, CA, and includes required in-office training. This is a full-time, overnight role, scheduled Monday-Friday, 9 : 00 PM to 6 : 00 AM.

Primary Responsibilities

• Produce timely, accurate, and detailed service reports.
• Take appropriate action on daily reports and provide prompt status updates.
• Offer minor troubleshooting support and escalate technical issues to the proper teams when necessary.
• Maintain meticulous records and technical support logs while following established company procedures, including strategic problem solving.
• Interact with and provide support to stakeholders across the globe.
• Handle inbound inquiries via phone, email, and instant messaging and route them to the appropriate support groups.
• Deliver expedited support for prioritized cases.
• Generate Return Material Authorizations (RMAs) and track them until returned in-house.
• Coordinate inbound and outbound transportation for repaired equipment and arrange collection of loaned devices when needed.

Required

TCWGlobal is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation.