Supervisor, Customer Service

At Nordson Medical - Surgical Solutions, we are passionate about elevating the customer experience and making a meaningful impact for our customers every day. The Customer Experience Supervisor leads our customer service team, ensuring exceptional service delivery for inbound requests related to medical devices. We seek a leader who shares our commitment to customer excellence, inspires their team, and continuously strives to improve our service. This role manages daily activities, tracks and reports team metrics (calls handled, orders entered, requests answered), and utilizes ERP systems for order management