Supv Inside Sales

Inside Sales Supervisor

Horace Mann is seeking a driven and people focused Inside Sales Supervisor to join our Inside Sales team. This role is responsible for leading, coaching, and developing Inside Sales Representatives to achieve individual and team performance goals. The ideal candidate will leverage data-driven insights, sales metrics, and effective leadership practices to optimize productivity and enhance sales effectiveness.

Key responsibilities :

• Lead a team of Inside Sales Representatives to achieve individual and team performance goals.
• Identify and address performance gaps using applicable training tools, resources, and coaching strategies.
• Maintain and report on balanced scorecards using Key Performance Indicators (KPIs) for individual representatives.
• Oversee and approve timecards for assigned representatives, ensuring adherence to attendance expectations and compliance with company policies and procedures.
• Conduct required performance reviews and monthly one-on-one check-ins.
• Ensure team members meet goals related to quote and sales processes, customer experience, and quality assurance.
• Support day-to-day operations, ensuring service levels and monitored metrics are maintained across the Inside Sales unit.
• Collaborate with Processing, IT, Marketing, and other business areas to implement initiatives that improve processes, enhance customer experience, and drive business growth.
• Interpret and analyze data to identify areas for improvement and ensure corrective actions are implemented.
• Lead with a focus on developing team talent and ensuring skills align with current and future business needs.
• Handle escalated customer concerns, resolve issues, and coach team members to prevent future occurrences.

Requirements :

Salary Range :

$53,200.00- $78,550.00 - annually

Salary is commensurate to experience, location, etc.

Horace Mann was founded in 1945 by two Springfield, Illinois, teachers who saw a need for quality, affordable auto insurance for teachers. Since then, we've broadened our mission to helping all educators protect what they have today and prepare for a successful tomorrow. And with our broadened mission has come corporate growth : We serve more than 4,100 school districts nationwide, we're publicly traded on the New York Stock Exchange (symbol : HMN) and we have more than $12 billion in assets.

We're motivated by the fact that educators take care of our children's future, and we believe they deserve someone to look after theirs. We help educators identify their financial goals and develop plans to achieve them. This includes insurance to protect what they have today and financial products to help them prepare for their future. Our tailored offerings include special rates and benefits for educators.

EOE / Minorities / Females / Veterans / Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.