Software Engineer, Product

About Us :

At Sierra, we’re building a platform to enable every company in the world to build their own autonomous AI agents for everything from customer service to commerce. We are primarily an in-person company based in San Francisco.

We are guided by a set of values that are at the core of our actions and define our culture : Trust, Customer Obsession, Craftsmanship, Competitive Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do.

What You’ll Do :

Build Sierra’s Products - We’re investing heavily in our agent development workbench to make agent development at Sierra the best in the world.

Discover and Invent - Agent development is new to the world, so a big part of this job is to collaborate with others on discovering effective solutions to make significant improvements to the agent development life cycle.

Iterate and Refine - We believe that continued investment in refining a product and its workflows has an exponential impact on its effectiveness.

What You’ll Bring :

A passion for being on the frontier of AI products.

Motivation and high-agency to drive outcomes - we have a high-autonomy culture and each team member has lots of agency to overcome obstacles and achieve customer impact.

Alignment to our company values throughout your work, notably finding a balance between Craftsmanship, Customer Obsession, and Competitive Intensity.

4+ years hands-on experience building production products and systems.

Experience and comfort to build and ship full-stack solutions.

Degree in Computer Science or related field, or equivalent professional experience.

Even Better :

Experience building AI-powered products.

A sharp eye for design.

Experience with React, Typescript, and Go.

Leadership experience on technical projects or teams.

Our Values :

Trust : We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.

Customer Obsession : We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.

Craftsmanship : We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.

Intensity : We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.

Family : We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.

What We Offer :

We want our benefits to reflect our values, including :

Flexible (Unlimited) Paid Time Off

Medical, Dental, and Vision benefits for you and your family

Life Insurance and Disability Benefits

401k Plan with Sierra match

Parental Leave

Fertility and Family Building Benefits through Carrot

Lunch, as well as delicious snacks and coffee to keep you energized

Discretionary Benefit Stipend giving people the ability to spend where it matters most

These benefits are further detailed in Sierra's policies and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.

Be You, With Us :

We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description.

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