California Service Delivery Manager

A company is looking for a Manager, Service Delivery.

Key Responsibilities

Improve key success metrics such as Customer Satisfaction Score, Service Level Goals, and Quality Goals

Coach associates to achieve company and client goals while managing employee-related issues and coordinating training

Manage multiple ongoing tasks and projects while monitoring team attendance and absence

Required Qualifications

Minimum 1 year of call center or equivalent work experience

Ability to promote a performance-driven culture

Experience in engaging and supporting teams with necessary tools and systems

Proven mentoring and inspiring capabilities

Understanding of data interpretation and reporting