Contact Center Sales and Service - Property & Casualty (P&C) Licensed Advocate

Contact Center Sales and Service - Property & Casualty (P&C) Licensed Advocate

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Direct message the job poster from Oncourse Home Solutions

Who We Are

Oncourse Home Solutions (OHS) is a people-centric, $500M organization owned by private equity firm Apax Partners, operating under the brands American Water Resources, Pivotal Home Solutions, and American Home Solutions. We prioritize our employees' well-being to serve over 1.8 million customers across the U.S. Our mission is to create lasting value by helping homeowners navigate the unexpected, reduce costs, and enjoy homeownership. Our vision is to become the most trusted and reliable home solutions provider, fostering a diverse environment where everyone feels valued and respected.

As a US-based warranty provider, we offer expertise in safety and homecare, protecting critical home functions and external lines. We partner mainly with utilities and municipalities, leveraging their brands for marketing and billing. Our core values are Success, Unity, Progress, Empathy, and Reliability—our 'SUPER' team that is dedicated to making homeownership easier for our customers and partners. We are an equal opportunity employer committed to a workplace free from discrimination and harassment.

Position Summary

Our contact center agents serve as the civic voice of our brand, acting as trusted advisors and customer advocates. As a Licensed Sales Agent, you will expand our brand and drive sales by engaging with customers via phone and online, understanding their needs, recommending coverage, and closing sales while delivering exceptional service. A hybrid in-office (T-TH) and remote (M-F) work model is required.

Job Duties / Responsibilities

• Sell Property & Casualty (P&C) protection plans to residential customers following scripts, policies, and procedures.
• Make outbound calls to promote and sell our products.
• Handle inbound customer inquiries, providing product information.
• Identify customer needs and tailor solutions accordingly.
• Achieve and exceed sales targets and performance metrics.
• Document interactions and sales activities accurately in the CRM system.
• Maintain thorough knowledge of our products and market trends.
• Collaborate with team members to improve sales effectiveness.
• Share customer feedback insights with leadership for continuous improvement.
• Meet or surpass performance goals related to sales, quality, and satisfaction.
• Provide excellent customer service with a positive, empathetic attitude.
• Understand enrollment and billing processes.
• Be receptive to coaching and feedback.
• Maintain professionalism and reliability as part of a results-driven team.

We're Excited if This is You!

At least 2 years of licensed sales experience, preferably with major carriers (e.g., Allstate, State Farm). Active Property & Casualty (P&C) license in at least one U.S. state, with willingness to obtain non-resident licenses in Virginia and California. Experience in high-volume, KPI-driven sales environments, with strong communication, CRM proficiency, and a proven sales record. Ability to identify customer needs and work collaboratively in a fast-paced environment, comfortable with scripts, compliance, and metrics.

Computer Skills Needed

Education

Licenses and Certifications

We offer a competitive hourly rate ($16.82-$26.44) plus benefits, including health, life, paid time off, retirement, and more. Compensation varies based on experience and location, with potential bonuses or commissions.

Core Competencies

Seniority level

Employment type

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