DIFM Concierge (Remote)

What We Do We help Financial Professionals build and grow their business in a variety of different ways.  With over 40,000 clients benefiting from our innovative solutions, we are dedicated to transforming their mar keting efforts into growth engines.

FMG is the leading all-in-one digital marketing platform empowering financial advisors, insurance agents, and enterprises with scalable and compliant marketing solutions designed to drive organic growth.  Consistently ranked #1 in market share and customer satisfaction in the T3 Software Survey Report, FMG helps clients stay ahead of evolving trends and effectively implement marketing best practices.

Through an intuitive, centralized platform, FMG enables users to efficiently manage websites, email, texting, social media, events, blogs, videos, and more—all in one place.

About Our Culture At FMG, we have crafted an extraordinary work environment that perfectly balances hard work with an incredible team spirit.

Since our inception over a decade ago, we've grown into a thriving community of 450+ dedicated employees spread across the globe.

Our fast-paced, results-driven culture is matched by our commitment to maintaining a healthy work / life balance, ensuring that our team members feel fulfilled both personally and professionally.

Collaboration and open, thoughtful communication are at the heart of what we do.

Our mission is to invest in motivated, successful individuals, supporting them as they excel both inside and outside of the workplace.

We're building a winning team of A+ players, and we invite you to be a part of this amazing journey.

At FMG, you'll find an environment that champions growth, celebrates achievements, and fosters a sense of belonging.

Join us, and let's create something extraordinary together!

Our Employee Benefits At FMG, we’re serious about being an awesome place to work!

We’ve earned the USA Top Workplace award three years running (2023, 2024, and 2025), and we’re always looking for ways to keep things great—like regularly checking in on our benefits and pay to make sure you’re getting a truly competitive package.

Enjoy a generous paid holiday schedule, including a full week off for our Winter Holiday Shutdown.

Our comprehensive paid time off policies cover vacation, sick days, parental leave, and bereavement leave.

Our robust insurance plan includes :

• Medical with $0 co-pay Telehealth plan  Dental Vision Health Savings Account (HSA) with generous employer contributions Flexible Spending Accounts (FSA) Company-paid Life Insurance and Accidental Death & Dismemberment (AD&D) coverage Company-paid Short & Long Term Disability coverage Company-paid Employee Assistance Program (EAP) Matching 401(k) with immediate full vesting On Demand Pay - allows access to a portion of your earned wages prior to the payday with same day deposit Internet & Gym Reimbursement!
• We’ll provide you with the work computer equipment you need to set you up for success!
• Our Employee Events Committee and managers are always planning a mix of fun in-person and virtual events to keep us all connected—plus we also love to throw in some FMG swag, so you can show off your company spirit in style!
• About the Role The FMG DIFM Concierge is a creative and resourceful individual who provides support to customers and ensures an exceptional customer experience.
• This individual will have intimate knowledge of the FMG services and products and will guide customers in executing marketing strategies utilizing FMG’s products and tools.
• Your ability to deliver an exceptional customer experience through all your interactions with customers will be vital to your success.  Compensation This position offers $19-$22 / per hour depending on experience and qualifications.
• Primary Responsibilities & Expectations Industry and Product Knowledge  Provide ongoing support to customers and staff  Provide knowledge of FMG products and services   Provide basic understanding of compliance relationships through FMG  Provide basic knowledge of all departments’ processes and procedures Account Management Primary account management while providing the highest level of ongoing support to customers who have purchased our highest level of service.   Provide specific advice to customers to help them identify and resolve challenges, and continuously move their marketing forward.
• Respond to customer inquiries and requests for assistance by telephone or email.
• Keep records of customer interactions, details of inquiries, comments and complaints.
• Promptly respond to customers’ concerns and provide solutions.  Proactively manage personal workload and readily communicate the need for additional support to lead or manager.
• Understand client goals and provide suggestions based on account history and current needs.
• Educate customers in leveraging the marketing tools within the FMG Dashboard to include client / prospect segmentation.  You will share and review a monthly content calendar and a marketing strategy created by our industry thought leaders with each of your customers within your book of business.

Assist with calendar execution and ticket work as needed.  Access to a private & secure workspace, free from distractions Accessible during the assigned work schedule for regular duties and responsibilities as outlined by the supervisor An internet connection with speeds of 5 Megabits down / 3 Megabits up (5mbps / 3mbps) You can learn more about the Do It For Me Marketing Program at https :

You can find out more about what it’s like to work at FMG, by visiting https :