Supervisor of Patient Access -Full Time-Days

Summary

Supervises and coordinates the planning, organizing, directing, and controlling of the daily operations of patient access areas. Helps provide guidance for quality performance and the importance of data integrity. Coordinates staff development with departmental education coordinator and preceptors. Ensure compliance with all Joint Commission, CMS, and other governmental standards for Patient Access Processing.

Major Job Functions

The following is a summary of the major essential functions of this job. The incumbent may perform other duties, both major and minor, that are not mentioned below. In addition, specific functions may change from time to time:

• Monitors and coordinates the daily activities of the Patient Access personnel to produce successful outcomes

• Maintains and prepares payroll time records and reports

• Interviews and recommends applicants for employment

• Prepares and presents performance reports to Leadership and others as necessary

• Assist with coverage of Patient Access areas when shortages occur and cross trains in all areas of Patient Access

• Provides leadership and support to all areas of patient access and is expected to be available to address any issues

• Conducts audits of employees work ensuring the data in the systems are accurate and complete

• Collaborates with management in continuous process improvements

• Provide training and education on policies, procedures, and systems

• Completes and conducts yearly evaluations

• Facilitate monthly department meetings and attend leadership meetings

• Other duties as assigned

Minimum Qualifications

The following qualifications, or equivalents, are the minimum requirements necessary to perform the essential functions of this job:

Education and Formal Training:

• High school diploma required

• Bachelor’s degree in Business or Healthcare Administration required OR 8 years of hospital Patient Access experience required

• HBI or CHAA and CAM Certification required within one year of employment

Work Experience:

• 3 years of hospital Patient Access experience required

Knowledge, Skills, and Abilities Required:

• Knowledge of medical terminology

• Ability to type 45 words per minute

• Ability to coordinate staffing and other supervisory activities required

• Ability to work unsupervised

• Proficient in MS Office applications required

• Critical thinking skills and ability to problem solve and multi-task required

• Must be multi-skilled with the ability to appropriately handle complexity and stress with the changing needs of the patients, families, visitors, and the Health System

• Knowledge of insurance and collection of payments required

• Excellent verbal and written communication skills are required

• Demonstrated customer service skills to a variety of customers from different cultural and economic backgrounds preferred

• Ability to maintain current knowledge in all applications requires ability to maintain skill set in all registration applications, functions, and responsibilities

Physical Requirements:

• Must be able to communicate orally, see, and hear to collect information

• Must have dexterity to operate office equipment

• Subject to eyestrain due to the many hours spent looking at a computer screen

• Sitting or standing in intervals for long periods of time

• Noise level is low to moderate

• Answers telephone calls, uses computer, and other business machines extensively

• Bends, reaches pushes and pulls file drawers to file records and reports

• Ability to transport patients and assist with baggage

• Regularly lift or move up to 10 pounds, frequently lift or move up to 25 pounds and occasionally lift or move up to 50 pounds

Required Licenses and Certifications

Certified Healthcare Access Associate (CHAA) - National Association Healthcare Access Management

Cape Fear Valley Health System is an Equal Opportunity Employer M/F/Disability/Veteran/Sexual Orientation/Gender Identity