Operations Director - Global Partners

Operations Director - Global Partners

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

The Operations Director for Global Partners is accountable for the day-to-day running, governance, and performance management of the GSI / IT services partner motion globally, ensuring predictable pipeline, high quality execution, and strong partner productivity across regions. This role owns the operating rhythm, processes, and metrics for a portfolio of global system integrators and IT services partners (e.g., Accenture, Deloitte, DXC, TCS, IBM Consulting), turning go-to-market strategy into clear cadences, dashboards, and execution standards.

The Operations Director partners closely with global partner sales leaders, geo partner teams, sales operations, finance, and legal to remove friction from deals and drive consistent performance against targets.

Cadence and governance

• Run weekly / monthly operating rhythm : forecast calls, pipeline reviews, deal reviews, execution checkins
• Coordinate QBRs / MBRs with GSIs : performance analysis, exec readouts, action logs, and follow through
• Manage day-to-day deal governance with sales ops, finance, and legal for GSI involved opportunities

Process and SOP ownership

Tools, data, and reporting

Coverage, plans, and execution tracking

Our ideal candidate :

Core competencies :

For positions in this location, we offer a base pay of $162,800 - $284,900, plus equity (when applicable), variable / incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.