Managed Services Technician Level 2

Grid4 CommunicationsTroy, MI, US

30+ days ago

Job type

Full-time

Job description

Job Description

Salary : $46,785.00-$71,245.00

Managed Services Technician Level 2

Weve grown our team by 7 in the last year! Heres what a couple team members have to say about Grid4 :

I enjoy the people and the work-life balance New hire for HR

I like the open and friendly work environment, there is always an employee willing to help New hire for Project Management

Job Description :

Are you an individual with unique talents, passion for technology, and customer service skills seeking to create the ultimate client experience? This position may be for you! Grid4 champions diversity to deliver the best products and solutions for our colleagues, clients, and communities. If youre ready to start learning, growing, and making an impact with a career in Grid4, wed like to know!

Grid4 is currently offering a new team member bonus!(Performance plan to follow)

Responsibilities :

The Managed Services Technician Level 2 is a strategic, as well as tactical, technical position within the organization. This position is responsible for maintaining the design and integrity of customers data network, coordinating complex projects, and implementing network solutions.

Execute internal and client facing technical requests
Assist in development of standards and procedures
Assist in the management and upkeep of client networks
Document all work performed in ticketing system
Responsible for technical support at clients sites
Responsible for implementing technology industry-approved best practices
Security planning and configuration on the Windows Server platform
Provide end-user software troubleshooting and support
Active Directory and Group Policy management (including Power Shell)
Platform Virtualization solutions using Hyper-V and VMWare
Backup and Disaster Recovery techniques
Provide support for clients workstations (PC & Mac) and servers
Maintains current knowledge of Windows and Mac-based applications
Operating systems, and relevant technologies as needed
Be able to perform individually at or above expectations

Qualifications, skills, and knowledge :

Degree in a related technical discipline or the equivalent work experience

5+ years minimum experience required

A combination of education and technical certifications is preferred

A+, Network+, Security+, MCP, or equivalent certification preferred

Expert level, practical experience with the Windows Server family

Experience with Microsoft Cloud Solutions Microsoft 365, Azure IaaS, Azure Files, Azure Active Directory, Conditional Access policies, etc.

Intimate knowledge of all current Microsoft Desktop Operating Systems

Extensive experience with Active Directory, DNS, and DHCP

Advanced understanding of networking fundamentals and hands on experience working with firewall, managed switches, wireless infrastructure, etc.

Familiarity with both VMWare & Hyper-V virtualization platforms

Experience working within the IT Managed Service / MSP Industry

ConnectWise Manage & Automate (Labtech) experience is essential

Experience with design and management of disaster recovery solutions

What well bring to the table :

Work-life balance

Hybrid flexibility

Vibrant company culture and fun work environment our values don't sit on a shelf collecting dust, we use them in all we do

Ability to make an impact your ideas and voice are important to us and are welcomed here

Employee health is one of our top priorities! We offer great health benefits medical, dental, and vision

Days allocated for rest and relaxation including 15 PTO days, 10 paid holidays, bereavement, jury duty & military leave

Offering you the best chance to prepare for the future 401(k) with a generous company match

Business casual dress code

Salary range : $46,785.00-$71,245.00

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Service Technician • Troy, MI, US