Tech Writer Job at Largeton Group in Cleveland

Technical Writer (SaaS) - Contract (25-30 hours per week)

Location : EST Time Zone, Virtual, United States

Responsibilities :

• Ensure all materials are accurate, current, and comply with agency standards and accessibility guidelines.
• Collaborate with Product Owner team to gather information and clarify requirements.
• Create various types of documentation, including promotion logic guides, software issue logs, release notes, and newsletters.
• Present findings and customer feedback to Product Owners, management, and division leadership.
• Maintain ongoing communication with customers to understand their needs and address concerns.
• Research and document industry best practices for internal process / procedure documentation, especially for Jira application usage.
• Analyze and improve current documentation methods to enhance team efficiency and usability.
• Train and support team members in adopting new documentation practices and create supporting internal materials.
• Utilize strong technical writing, software documentation, Jira, collaboration, communication, customer service, attention to detail, and training skills.

Seniority level

Mid-Senior level

Employment type

Contract

Job function

Marketing, Public Relations, and Writing / Editing

Industries

IT Services and IT Consulting

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