Night Manager

As a Night Manager at El Encanto, A Belmond Hotel, you are part of a team that enhances guest experiences through personalized handling of reservation requests, sharing your expertise and continually inspiring the Front Office Team to go above and beyond for our guests. You will also ensure that the Front Desk Team is creating an efficient and smooth operation for producing excellent feedback and guest satisfaction. In this role, you will unlock the art of crafting a pre-arrival journey for each guest. If youre looking to develop your skills and be part of the future of luxury, this is your moment.

El Encanto, A Belmond Hotel, has been meticulously restored to capture all the romance and glamour that endeared it to both the local Santa Barbara community and visitors alike. Ninety-two quintessential, California-styled suites and bungalows, terraced grounds featuring seven-acres of gloriously landscaped gardens with sweeping views of Santa Barbara and the Pacific Ocean. Original architectural features have been lovingly restored, including the historic, trellis-lined Arbor and Lily Pond. Modern additions to the expansive outdoor zero-edge pool and a new beautifully appointed boutique spa enhance the journey for todays luxury-seeking guest. With our vast offerings, the opportunities to craft a unique career here are endless.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• The ability to have excellent follow through on all operational matters as it relates to communicating and resolving problems for the various departments
• Ability to accurately compute valuable mathematical calculations.
• Able to represent the hotel, to greet and escort guests and VIPs arriving to our hotel
• The ability to work at the Front Desk in all job aspects.
• Familiarity with yield management and cost controls.
• The ability to inspect guest rooms and tour the hotel as trained by the Front Office Manager and to fill our maintenance work orders as well
• Ability to enforce hotels standards, policies and procedures with the Front Office staff.
• Ability to create and maintain a positive work environment to ensure an excellent work relationship with other departments and to ensure the guest expectations.
• The ability to ensure adherence to all credit procedures in the Front Office; review High Balance Report and follow up on credit problems with Credit Manager and Front Office Manager
• Assist with processing payroll. This includes checking for missed punches, checking for overtime and noting the reason, preparing porterage and upsell documents for payroll close.
• Assist with processing department invoices and ensuring guest are charged for the appropriate services if guest is paying for service
• Reviewing blocking of room and ensure the following days of your shift are set up with blocking. This can also include rescrubbing of reservation to ensure no details are missed
• Manage front office and valet supplies inventory and ensure there is always plenty of supplies. If supplies are needed, they are ordered following proper procedure
• Be responsible for managing the overnight team which can include an overnight cook, overnight security.
• Be able to do any front office position. This can include valet, bellman, guest service agent.
• Ability to be a clear thinker, analyze and resolve problems pertaining to hotel standards.
• Ability to prioritize and organize work assignments and delegate work.
• The ability to conduct performance evaluations and discipline employees when needed
• Ability to train and motivate staff on a daily basis to maintain a cohesive team.
• Ability to focus attention on details by doing daily rounds of the guest rooms and public areas.
• Ability to remain professional and courteous with demanding or difficult guests or situations, in order, to turn them to the positive.
• Ability to ensure security and confidentiality of guest and hotel information.
• Ability to ensure that all special guest needs and expectations are met and exceeded.
• Ability to prepare schedules, in order, to ensure budget expectations.
• Ability to maintain excellent grooming and dress codes for all staff workers.
• Ability to be aware of all safety and emergency procedures of the hotel.
• Ability to fill in for the Front Office Manager when she / he is not available
• Ability to print and distribute all reports to each department of the hotel

Requirements

Bachelors degree (B.A.) from four-year College or university; or one to two years related experience and / or training, or equivalent combination of education and experience. HMS software knowledge strongly preferred.

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Benefits

At El Encanto we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including :

Medical, Dental and Vision coverage. In addition, the company pays for basic life and AD&D as well as short term disability. Team members can choose additional coverage to include voluntary life / AD&D, spouse life / AD&D, dependent life, critical care, hospital indemnity, accident and flexible spending.

The Company offers paid time off, sick pay, a 401(k) program with company matching, and an employee assistance program. Team members also enjoy free cafeteria meals and discounts on food and beverage, spa treatments, and retail boutique items.

The Discovering Belmond program offers complimentary accommodation for team members while on leisure travel outside their region at any Belmond hotel and resort. It also offers food and beverage at a discounted rate. In addition to the complimentary offerings, discounted rates are available for safaris, trains and cruises. We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.

This is your moment. Apply today!

The Belmond & LVMH Family

El Encanto is proud to be part of LVMH, and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.

Compensation is $66,450 to $68,000