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Support Analyst- Allentown, PA or Houston, TX- Onsite - USA

Support Analyst- Allentown, PA or Houston, TX- Onsite - USA

Yochana ITAllentown, PA, United States
1 day ago
Job type
  • Full-time
  • Quick Apply
Job description

Job Title- Support Analyst

Location Allentown, PA or Houston, TX- onsite USA

Contract 1+ year

  • The Support Analyst will be responsible for providing technical and functional support for the Pipeline Scheduler application used in midstream oil and gas operations.
  • This role ensures the smooth operation of scheduling systems, resolves user issues, and supports enhancements and maintenance activities across development and production environments.

Key Responsibilities

  • Provide Level 1 and Level 2 support for the Pipeline Scheduler application, including incident resolution, user access management, and system monitoring.
  • Troubleshoot and resolve application issues related to batch jobs, data flow, and integration with systems like T4 and Nest databases.
  • Maintain and update Excel VBA-based scheduling tools, ensuring configuration integrity and macro functionality.
  • Collaborate with schedulers to support daily operations such as exporting, editing, and publishing pipeline schedules.
  • Participate in patching activities, nightly audits, and compliance checks within the AVD environment.
  • Document support procedures, architecture diagrams, and user guides.
  • Coordinate with development teams for issue escalation and resolution.
  • Monitor ticket queues and ensure timely resolution or escalation of issues.
  • Participate in on-call rotations and support activities outside regular business hours as needed.

    • Required Skills and Experience

  • 6 8 years of experience in application support, preferably in the energy or midstream sector.
  • Proficiency in SQL (Level 3) and Visual Basic (Level 2) for data handling and script maintenance.
  • Experience with pipeline scheduling tools (e.g., Scheduling App, PLS) and understanding of terminal operations.
  • Familiarity with AVD environments, Active Directory group management, and Excel-based automation.
  • Strong analytical and problem-solving skills with the ability to reverse-engineer complex code.
  • Excellent communication and documentation skills.

    • Preferred Qualifications

  • Experience with Transport 4, Nest, and T4 systems.
  • Knowledge of midstream energy operations and pipeline logistics.
  • Exposure to RPA, integration workflows, and data quality management.

    • Thanks & Regards,

    Team Lead

    Mahesh Kumar

    mahesh@yochana.com

    Direct No : 949-201-1313

    Yochana Solutions INC

    Windsor, Ontario- Canada

    Farmington hills, MI-48335- USA

    USA | CANADA I Mexico | INDIA

    W : www.yochana.com

    Note : This is not an unsolicited mail. If you are not interested in receiving our e-mails then please reply with subject line Remove

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    Allentown Or Houston • Allentown, PA, United States

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