Representative, Contact Center II

Eversource Energy Contact Center Position

Eversource will not offer immigration-related sponsorship for this position. Applicants who require immigration sponsorshipeither now or in the futureshould not apply. This includes, but is not limited to, direct company sponsorship, listing Eversource as the employer of record on immigration documents, or any work authorization that requires company involvement or documentation (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, O-1, etc.).

Role and Scope of Position : An entry level position within the Contact Center. Duties include work associated with receiving and responding to customer telephone, mail, and email inquiries and complaints relating to various customer service-related matters.

At Eversource, you'll be working for New England's largest energy delivery company, serving more than 4 million electric and natural gas customers in Connecticut, Massachusetts, and New Hampshire. Our team of more than 9,000 dedicated, diverse, and engaged employees is passionate about providing a superior customer experience. We are committed to our communities, the environment, and each other. You'll have a variety of opportunities to further your career, whether it's in customer service, the skilled trades area or a corporate or technical group. Join us on this amazing journey to create a brighter future!

The Eversource Contact Centers offer a performance-based Work from Home program in Manchester, NH for all CSRs. There are times you will be required to be in the office. Successful applicants will need to reside within a reasonable driving distance of our Manchester, NH service territory. As an energy adviser, you will be at the forefront of the customer experience, handling inbound interactions from our customers, listening to their needs, and taking pride in offering solutions and making their experience a truly exceptional one. You will be immersed in the evolving energy industry, while working independently and as part of a collaborative team that focuses on quality and excellence. We offer a fast-paced environment, excellent working conditions and a collaborative team atmosphere in a 24 / 7 contact center. Because we are there for our customers when they need us, we offer a variety of shifts during day, night, overnight and weekend hours. While the majority of the shifts fall between 8am - 6 : 15pm Monday - Friday, After Hours schedules are available. This is a Safety sensitive position and will be subject to the PHMSA Federally Regulated drug program, including random drug testing. There are also excellent opportunities for overtime, especially during emergency restoration / weather events.

We provide robust training and onboarding to ensure you are fully able to service our customer needs. Our training schedules are typically during the day, Monday-Friday. We offer a competitive compensation and benefits package. Some of our benefits include medical / dental / vision, education reimbursement, retirement savings plans, life and disability insurance, paid time off, opportunities to volunteer and give back to the local community and more!

The Experience We're Looking for from You :

• High school diploma or equivalent required.
• At least 1 year of previous experience helping customers in any capacity / line of work.
• Candidates with College degrees who do not have customer-related experience are encouraged to apply!
• The ability to speak Spanish is a plus.
• Must pass pre-employment skills testing and background check and drug screening

Essential Functions :

Technical Knowledge / Skill / Education / Licenses / Certifications :

Working Conditions :

Mental Aspects : Competencies : Build trusting relationships Manage and develop people Foster teamwork and cross-functional collaboration Lead change Communicate strategic vision Create an engaged workforce Focus on the customer Take ownership & accountability

Compensation and Benefits : Eversource offers a competitive total rewards program. Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive. The annual salary range for this position is : $48,590.00-$53,990.00.

Worker Type : Regular

Number of Openings : 10

Emergency Response : Responding to emergency situations to meet customers' needs is part of every employee's role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.

EEO Statement : Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status. VEVRRA Federal Contractor