Studio Advisor

BODYROK offers high-intensity, low-impact Pilates workouts that tone, sculpt, and redefine your body and mind in just 45 minutes! BODYROK is a rapidly growing company looking for like-minded fitness enthusiasts. At BODYROK we are committed to our mission of helping people--team members and members alike--to become the best version of themselves. We're looking for committed and dedicated individuals to help grow our business so that we can share the promise of BODYROK with more people.

Job Summary: The Studio Advisor provides customer service support to studio members and guests and supports the instructors in creating an overall positive environment for our community. As our Studio Advisor, you’ll generate revenue by developing relationships with potential, new, and existing members to increase membership enrollment and package purchases. Additionally, you are expected to:

Deliver the BODYROK Service Promise; contribute to running a clean, friendly, and well-maintained studio, and execute the team member basics of being on time and complying with the dress code.

Assist members/guests in person when they are in the studio and over email as inquiries come in.

Keep a clean and orderly studio by maintaining bathrooms, changing rooms, towels/laundry, and trash.

Initiate tasks and perform duties without direction/micromanagement.

Monitor incoming emails and ensure proper check-in procedures are followed.

This position is an hourly position that provides a base hourly rate plus the potential to earn additional compensation for each sale you complete.

Essential Duties & Responsibilities:

Member and Guest Check-in Compliance

Greet all incoming members and guests

Ensure all check-in procedures are followed

Thank guests for coming as they exit

Sales

Create new business internally through member promotions, referrals, and inquiries

Promote specials to current and future guests

Reach out to existing and potential members via email for sales opportunities

Reconcile and report all incoming and outgoing transitions

Successfully attain personal sales revenue targets

Customer Service & Operations

Tour potential members through the studio and connect guests to the facility, equipment, services, and amenities

Handle member service issues including change of address, electronic funds setup or change, and questions regarding billings and payments

Update Supply Request Log and Maintenance Log (depending on the issue)

Promote and sell merchandise

Keep the front desk area and entryway clutter-free, orderly, and clean

Perform general cleaning duties to include hourly bathroom room and studio checks

Follow up with members who have enrolled to ensure we are exceeding expectations

Provide the highest level of customer service possible when communicating and interacting with guests

Qualifications:

1-2 years of customer service or sales experience preferred

1-2 years MindBody software experience preferred

Excellent customer service skills

Knowledge of sales practices and techniques

Independent, self-starter with strong organizational skills

Basic computer skills

Strong communication skills in both oral and written

Organized and detail-oriented

Friendly, warm, compassionate, and welcoming personality

Easy to talk to and comfortable around new people

Must be available to work at least 2 weekend days per month (i.e. 1 Saturday and 1 Sunday, 2 Saturdays, or 2 Sundays)

Certifications / Educational Requirements:

High School Diploma or GED required

Physical Requirements:

The employee occasionally sits, walks, kneels, and reaches with hands and arms

Ability to lift and/or move up to 25 lbs.

Work Environment:

While performing the duties of this job, regularly exposed to moving mechanical parts

The noise level in the studio environment is loud

Must be comfortable interacting with people and making them feel welcome

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.