Revenue Manager

Revenue Manager

The City of Dunn is currently seeking qualified candidates for an upcoming role within our Finance department. Hire date is tentatively set for January 5, 2026. Deadline for application acceptance will be November 30, 2025. Under general supervision, this individual performs limited supervisory and administrative work of an accounting nature in directing utility billing activities in the City Finance Department. Work involves the use of a computerized system for accurately preparing and processing approximately 4,800 utility bills and balancing and reconciling accounts. Work also includes preparing orders for service initiation and termination, assisting customers in establishing accounts and general customer service support, maintaining compliance with city policies and procedures, and handling routine requests for information.

Essential Functions :

Develop a working knowledge of the City's Tyler ERP Pro 10 utility billing and receipting software to be able to maintain and program various components of the software. Utilizes computerized data entry programs such as Microsoft Word and Excel, or file maintenance and / or database programs to enter, store and / or retrieve information as requested or otherwise necessary. Compiles and summarizes information for periodic reports, selecting data from varied sources, and distributing as appropriate. Monitor utility account information and data for accuracy and irregularities; communicate various information to customers; gather and print various reports; prepares and processes utility service bills and billing register, process miscellaneous accounts receivables : transmits billing file to third-party company for processing of utility bills. Maintains computerized files for utility customers registered for automated billing and drafting from bank accounts; prepares schedules for drafting from customers' accounts, and ensures proper posting of drafts. Contacts customers to advise them of delinquent accounts and impending termination of service, or approves extension of payment schedules, as appropriate; prepares list of service terminations. Maintains meter-deposit accounts, preparing trial balances and printing reports. Assists and advises water service customers, as necessary, responding to inquiries and explaining policies and procedures; adjusts and reconciles utility accounts, conferring with customers, rectifying mistakes in meter readings, collections of delinquent account balances, and adjusting for returned checks, as appropriate. Assumes duties of other department personnel, as necessary, ensuring adherence to established policies, procedures and standards. Assigns, directs, and supervises activities of Customer Service Representative(s) assigned to utility billings, ensuring adherence to established policies and standards; assists and advises subordinates, as necessary, resolving problems as non-routine situations arise; reviews daily collection reports, reconciling money on hand with cash sheets and deposit slips. Prepares and processes privilege license renewals, weedy lots and assessment billings, and record various non-utility city revenues.

Knowledge, Skills and Abilities :

Considerable knowledge of City utilities system billing policies, regulations and procedures; modern office procedures and equipment and standard clerical techniques; standard accepted principles and practices of bookkeeping and accounting; organizational functions of the Finance Department. Is skilled in the use of common office machines, including popular computer-driven word processing, spreadsheet and file maintenance programs (i.e. Microsoft products); mathematical operations with speed and accuracy. Is able to exercise independent judgment and initiative in applying standards to a variety of work situations; to assign, direct and supervise activities of subordinate clerical-accounting personnel. Is able to prepare financial and other related reports; able to interpret policy and procedural guidelines and to resolve problems and questions; to communicate effectively in oral and written form; to establish and maintain effective working relationships as necessitated by work assignments. Exercises immediate remedial action to correct any quality deficiencies that occur in areas of responsibility. Maintains high quality communication and interacts with all City departments and divisions, co-workers and the general public. Requires the ability to interpret an extensive variety of technical instructions in mathematical or diagrammatic form; deal with several abstract and concrete variables. Requires the ability to record and deliver information, to explain procedures, to follow oral and written instructions. Must be able to communicate effectively and efficiently in a variety of technical or professional languages, including accounting terminology. Requires the ability to deal with people beyond giving and receiving instructions. Must be adaptable to performing under stress when confronted with persons acting under stress.

Other Critical / Physical Demands :

Must be physically able to operate a variety of machinery and equipment, including computers, typewriters, calculators, copiers, facsimile machines, postage machines, etc. Requires the ability to exert up to 20 pounds of force occasionally; and / or up to 10 pounds of force frequently, and / or a negligible amount of force constantly to move objects.

Minimum Requirements : Graduation from high school supplemented by college-level course work in bookkeeping, accounting or a related field, with an associate's degree preferred, and 3 to 5 years of experience in clerical-administrative, collection or bookkeeping work; or an equivalent combination of training and experience which provides the required knowledge, skills, and abilities. Experience with a computerized billing software is desired.

Starting Salary Range : $51,731 annually or DOQ

How to Apply : Applications are available at City Hall, 401 E. Broad St., or they may be downloaded or submitted online at www.cityofdunn.org. Open until November 30, 2025. The City of Dunn is an Equal Opportunity employer and provides a drug free workplace.