Multi Patient Task List Agent

Optum360 MptL Representative

$2,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.

Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.

Imagine yourself in a new career with Optum360. As part of the UnitedHealth Group family of businesses, we're a dynamic new partnership formed by Dignity Health and Optum. We'll count on your professionalism, expertise, and dedication to help ensure that our patients receive the quality of care they need. So, if you're looking for a place to use your passion, your ideas and your desire to drive change, this is the opportunity for you.

The pace is fast, so your ability to multi-task is essential. You should also enjoy working with people and have the communication skills necessary to build strong relationships with our customers. Our facility has an onsite cafeteria that provides discounts to employees.

Healthcare isn't just changing. It's growing more complex every day. ICD-10 Coding replaces ICD-9. Affordable Care adds new challenges and financial constraints. Where does it all lead? Hospitals and Healthcare organizations continue to adapt, and we are vital part of their evolution. And that's what fueled these exciting new opportunities.

Who are we? Optum360. We're a dynamic new partnership formed by Dignity Health and Optum to combine our unique expertise. As part of the growing family of UnitedHealth Group, we'll leverage our compassion, our talent, our resources and experience to bring financial clarity and a full suite of Revenue Management services to Healthcare Providers, nationwide.

If you're looking for a better place to use your passion, your ideas and your desire to drive change, this is the place to be. It's an opportunity to do your life's best work. The MPTL Representative employs excellent customer service skills and is responsible for frequent communication with the facility based clinical team members and payer sources in partnership to deliver effective facility and patient bed management. The MPTL Representative ensures timely, accurate and complete capture of all demographic and insurance information to ensure appropriate reimbursement for services rendered. In addition, the MPTL Representative is ultimately responsible for Admits, Transfers and Discharges meeting critical performance standards for timeliness.

This position is full-time (40 hours / week).

Hours : 4 days a week from 7AM - 5 : 30PM OR 12 : 00pm to 10 : 30PM; you must be willing to work on weekends and Holidays with a rotating schedule

Location : This position will be in the Main Admitting and MPTL Department. Our office is located at GLENDALE MEMORIAL HOSPITAL & MEDICAL CENTER, 1420 SOUTH CENTRAL AVE, GLENDALE, CA, 91204.

Primary Responsibilities :

• Under the guidance and direction of the patient, access unit leadership and sensitive to the employee work life balance, will work a predefined schedule to support the operational and facility-based needs of twenty-four (24) seven (7) days a week operation
• As patients require admissions, Transfers and or Discharges at the facility location. With the understanding to teamwork and support that may require modification to meet those needs
• Supports clinical bed management duties by ensuring system updates have been made in required IT systems for Admits, Transfers and Discharges, meeting 5-minute performance standards
• Corrects registration edits and demographic updates as required when changing patient status
• Conducts Insurance Eligibility / Benefit Verification via web-based tools and as necessary by phone
• Supports registration activities by printing necessary documentation (i.e., face sheets, patient armbands, etc.), coordinating production with the facility caring for the patient
• Provides fax, phone, or electronic notification to payers of patient admissions and upgrades
• Identifies issues in need of escalation to corporate Financial Clearance staff and / or facility financial specialists (i.e., Financial Clearance and / or Financial Counseling staff)
• Maintains up-to-date knowledge of specific registration requirements for all areas, including Inpatient and Outpatient Registration Services
• Ensures complete, accurate and timely entry of demographic information into the ADT system at the time of registration
• Communicates with the facility or providers when necessary to clarify or obtain additional patient information
• When necessary, escalate accounts to appropriate facility Patient Registration leadership staff
• Complies with HIPPA, PHI and its implications, ABN, MSP, EMTALA, etc. and other regulations which affect the registration process

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications :

Preferred Qualifications :

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable.