Call Center Specialists Needed

Description : The Contact Center Specialist II is

responsible for managing interactions with consumers to ensure high

level of customer service. Key responsibilities include answering

consumer inquires, directing them to the appropriate department,

centralized scheduling services for clinics, and other duties

related to ensure patients can easily access their

provider(s). Education :

• Required : High school diploma or

Equivalent Experience :

experience and / or competency completed in Contact Center Specialist

I role for a minimum of 6 months or equivalent skills.

2+ year customer service experience, healthcare experience, and / or

call center experience Skills :

that demonstrate empathy, kindness, safety, and compassion

Problem solving skills to analyze and respond to consumer inquires

excellent time management skills

communication skills

well as healthcare related programs

call volume and prioritize patient needs

decisions and provide best possible outcome

required skills as a Contact Center Specialist I or equivalent

skills Licensure / Certification / Registration : ▪ N / A