Customer service coordinator

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Job Description : Summary

The Customer Service Coordinator will support the shop management process through timely customer communications and scheduling inventory ordering and stocking repair follow-up and maintenance file management.

Essential Functions

CUSTOMER SERVICE :

Improve the quality and consistency of customer communications and meet customers expectations

Perform customer relationship activities to include customer interface issue resolution and customer satisfaction

Execute customer communication protocol pertaining to PM scheduling and follow-up breakdowns and vehicle status updates

Improve the quality and consistency of customer communications and ensure customers expectations are met

Drive improvement of Customer Satisfaction (CSI) scores

WORK FLOW MANAGEMENT :

Enhance branch productivity through effective work scheduling and planning

Create repair order tasks and update work planning sheet

Review maintenance reports to identify and schedule preventative maintenance repair campaigns and vehicles requiring follow-up

Coordinate with rental counter to identify repair requirements available substitute units and vehicle wash requirements

Coordinate outside repair with vendors and customers

Provide a resource that allows the management team time to effectively manage shop operations

PARTS MANAGEMENT :

Contribute to cost containment through effective inventory planning and warranty

Execute parts inventory management processes to include conducting physical inventory parts ordering receiving stocking managing purchase orders and parts invoice and coordinating parts pick-up and delivery

Make recommendations on min-max levels to the inventory planning team

Manage parts obsolescence

Ship warranty and return parts

Organize and ensure cleanliness in the parts room

ADMINISTRATIVE :

Effectively handle all incoming shop calls

Clerical duties within the shop operations which include vehicle maintenance files

Process all Account Payable

Create repair orders for technicians

Additional Responsibilities

Contribute to cost containment through effective inventory planning and warranty

Enhance branch productivity through effective work scheduling and planning

Performs other duties as assigned.

Skills and Abilities

Detail oriented with excellent follow-up practices

Strong verbal and written communication skills

Apply effective phone skills

Capable of multi-tasking highly organized with excellent time management skills

Flexibility to operate and self-driven to excel in a fast-paced environment

Ability to create and maintain professional relationships within all levels of the organization (peers work groups customers supervisors)

Ability to work independently and as a member of a team

Strong computer skills including spreadsheets and word processing software advanced required

Qualifications

H.S. diploma / GED required

Five (5) years or more Customer Service with issues resolution experience required

Strong computer skills including spreadsheets and word processing software advanced required

DOT Regulated

No

#LI

#FB

#IND-Exempt

Job Category

Operations and Support

Compensation Information :

Thecompensationofferedtoa candidate may be influenced by a variety of factors including the candidates relevant experience; education including relevant degrees or certifications; work location; market data / ranges; internal equity; internal salary ranges; position may also be eligible to receive an annual bonus commission and / or long-term incentive plan based on the level and / for the position are below :

Pay Type :

Hourly

Minimum Pay Range : 22

Maximum Pay Range : 22

Benefits Information :

For all Full-time positions only : Ryder offers comprehensive health and welfare benefits to include medical prescription dental vision life insurance and disability insurance options as well as paid time off for vacation illness bereavement family and parental leave and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace .

All qualified applicants will receive consideration for employment without regard to race religion color national origin sex sexual orientation gender identity age status as a protected veteran among other things or status as a qualified individual with disability.

Important Note :

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and / or badging or background requirements of the customer to which you are assigned.

Security Notice for Applicants :

Ryder will only communicate with an applicant directly from a @ email address and will never conduct an interview online through a chat type forum messaging app (such as WhatsApp or Telegram) or via an online questionnaire. During an interview Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative please contact Ryder at or.

Current Employees :

If you are a current employee at Ryder please click here to log in to Workday to apply using the internal application process.

Job Seekers can review the Job Applicant Privacy Policy by clicking here.

Required Experience :

IC

Key Skills

Senior Care,Customer Service,Developmental Disabilities Experience,Computer Skills,Microsoft Outlook,Case Management,Computer Literacy,Dispatching,Home Care,Administrative Experience,Social Work,Word Processing

Employment Type : Full-Time

Experience : years

Vacancy : 1