Service Coordinator-Dispatcher (Hybrid)

Job Description

Job Description

Data Evolution is a growing premier managed service provider in New England. We are an established family-oriented company that has been in business for over 20 years. We value our employees and strive to provide a culture of work / life balance. We work closely with our clients in the Life Sciences industry to provide high-touch, white glove service. We support each other in living our core values of Commitment, Respect, Professionalism, Diligence and Team. We are an exciting driven IT company who invests in the long-term success of our employees, and we’re looking for professionals like you to join our team!

JOB TITLE : Service Coordinator / Dispatcher , Support Services

REPORTS TO : Manager, Support Services

WORK ARRANGEMENTS : Hybrid Role based in Woburn, MA

JOB PURPOSE :

The Service Coordinator-Dispatcher is a critical member of our team, responsible for ensuring the smooth and efficient flow of all service requests. This role acts as the central hub for all incoming service tickets, prioritizing and dispatching them to the appropriate technical resources. The Service Coordinator-Dispatcher plays a key role in client satisfaction by ensuring timely and accurate service delivery.

DUTIES AND RESPONSIBILITIES :

• Triage Services :

Receive and accurately log all incoming service tickets from various sources (email, phone, manual entry).

Dispatch tickets to the most suitable technical resource considering availability, skillset, and location.

Conduct daily reviews of all open service tickets.

Collaborate with team managers to schedule resources effectively and escalate issues as needed.

Answer incoming phone calls from clients and create service tickets as required.

Perform other tasks as assigned.

QUALIFICATIONS AND SKILLS :

WORK ARRANGEMENTS :

COMMITTMENT TO PROVIDING AN INCLUSIVE WORK ENVIRONMENT :

Data Evolution, LLC is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive work environment and do not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, handicap, genetic information, status as a victim of violence, hair style, or any other characteristic protected by applicable federal, state or local laws and ordinances. We are committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws. If you require a reasonable accommodation for any part of the application or hiring process, please notify careers@dataev.com.

Note : This job description is intended to provide a general overview of the position and may not include all duties and responsibilities